About Best Buy:
Our main services are Electronics store and we are Located at 1018 24th Ave SW, Minot, ND 58701, United States
Repair Services offered :
Trust us to deliver effective solutions at competitive prices!
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Reviews:
Rant about Best Buy’s geek squad in Minot ND and being an authorized apple repair. Last week we took my son’s iPhone 13 there to be diagnosed and sent for repairs due to overheating and not holding a charge, this was after calling Apple and they said to do this. They couldn’t give more diagnostics other than they were “pretty sure it’s a battery issue”. Cool. Either way, they said they’d send it to Apple because their authorized person to fix it is out on maternity leave and the phone is still covered under apples limited warranty because it was purchased less than a year ago. Said turnaround time was usually 2-3 days to get a phone back because of minot not being the best location for overnight stuff. Fine I get that. My son was getting ready to leave to travel with his grandparents for a month but I can handle a couple days. Fast forward to yesterday, it has been a week since we dropped it off and I’ve seen no movement on the tracking they gave me through Best Buy other than a work task had been created. So I decide to stop down there and see if they can get me something more accurate. Well, they come out and tell me “oh we haven’t even sent it out yet, that’s our bad”. What? Then they explain they were having a hard time printing off the shipping label. For a week? Then they assure me that it will go out today and we should have something in a couple days. I asked what they could do today as I’m not prepared to send my child off through an airport without any way to communicate to us or his grandparents. Their solution, “well you can buy a new phone today and when the repair comes back just return it since you would have 15 days to return.” Not a choice as our son will leave before that and I clearly can’t count on their 2-3 day estimate. They then offered to upsell us a program that would allow us to have 60 days to return the new purchase phone. I’m not dropping hundreds of dollars (even if I would get it back when returned) because y’all messed up. So the only thing they could do to reconcile their mess up was to say sorry. Went back today, and the phone did not in fact go out yesterday as promised. The young lady at the counter today said that FedEx hadn’t picked up from them since Thursday (which honestly seems suspicious for a big name brand chain like this ) and then said they actually have to schedule picks ups with FedEx. This leads me to believe that they just plain out never scheduled for the phone to be picked up. I told them that if it did not get picked up from them tomorrow then I would take it to FedEx myself since they can’t seem to figure out how to do that. Now I have had to send my child off traveling the airports with no form of communication with us because they can’t do something as simple as mail out a phone and if it does get back during his time away from us, we will be in the hole for the shipping to his location, all because they messed up and didn’t even have the good sense to call and say they screwed up. So unless you want to be without a phone for weeks on end, don’t go through Best Buy. You’re better off taking a weekend trip and making the 8 hour one way trip to Minneapolis and taking it directly to the Apple Store there.
We had a phone with 25,000 pictures and needed help with storage ideas and transfer.
He looked deeply into a solution and also did research in his ‘off hours’ and got back to us with more ideas.
He was personable, patient and didn’t make us feel un-intelligent.
Truly a solid employee. Hope they’re paying him the big bucks!
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