Best Buy in Myrtle Beach | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I bring my son’s iPhone 13 in to get it fixed because an alert popped up on his phone stating his battery is registering as an unknown part. We brought the phone from t-mobile and haven’t altered anything with it since getting it in December. His phone turned off and back on and showed this message. So I bring it to t-mobile and they state I have to bring it to an authorized Apple repair shop which is Best Buy Geek Squad. I go into the store to see if they can help me. I explain what’s going on. She tells me I have to set an appointment and then says let me just check and make sure we have a new battery part in stock. She did and set my appointment. I come in and a young man asks to help me, I said I have an appointment at 1:20. He says what’s up? I tell him and he says that’s going to be a problem if the part is not Apple then it voids the warranty. I said I never changed anything in the phone. This is how it was sold to me. Then he said his technician said that according how the policy states, that I have to pay for the battery part before they even tested it or diagnosed it. I asked if the manager was there and he said I can come back tomorrow to talk to the manager. It seems the technician is running the show there. Then he comes back and tells me since the charge is not holding that I would have to pay for the entire phone to have them ship it out. Poor customer service. How am I paying for the entire phone before anything was even diagnosed. They never took the phone apart or looked inside it.

It also states that “This could be because the part is non-genuine, not functioning as expected, or the installation is incomplete.” The attempt to help me sounded like the technician was doing his best to not have to do more work. It’s very frustrating.

Initially, I thought this was gonna be a bad experience. I was looking to purchase two TVs that I had found online so upon entry we went to the TV department. There was three or four people working in that area most assume seem to be occupied, speaking with other customers, at one point, I approached a gentleman at the counter who immediately turned and walked away from me when you saw I was carrying a 32 inch TV and proceeded to head over to where the theater systems where and a gentleman was waving for him. I was approached by an employee from a different department who asked if there was anything I needed. He proceeded to help me find the larger TV I was looking for as well as check me out with both TVs apply for a credit card, get a 15% discount and $50 in Best Buy rewards.

DO NOT get the credit card through Bestbuy. I was sold the lie that the rewards point never expired. I have used over 10K on the card over the last 2 years. Rewards equal $5 because I didn’t call the secret phone number and ask to have my rewards “banked.” I did make that call 2 months ago and was told they changed it but sorry, no rewards can be re-issued. I have $40 “banked” at the time. Today, I check, and what do you know. It was never changed and I lost that as well. After another 1 hour and 12 min phone call, I’m told I was refunded $5 but that’s all they can do and this time, they promise they have updated it. Take your business elsewhere imo.