Best Buy in Pembroke Pines | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Should you wish to book a meeting through Apple with the Geek Squad at Best Buy, please note a potential communication barrier that appears to exist between the two companies. Two weeks prior, I arranged a visit to replace the back glass of my Iphone 14 Pro. However, when I turned up for the appointment, they not only lacked the needed spare part but a member named Julian asserted to me that there was no collaboration between Apple and them. His help was limited to dispatching my device to Apple and waiting for a week. What sense does this kind of liaison make if the encompassed services aren’t fulfilled by your partners? It would do well to include a clear disclosure of your status as approved contractors to prevent Apple from directing repair service appointments for their phones to you.

Just went to Best Buy on yesterday and had a wonderful Geek Squad experience with Moe who helps me greatly and getting my computer together! But was very knowledgeable and and gave me some great troubleshooting tips that I could definitely use in the future. Also, Felipe in computer section was absolutely the most down to earth, professional, knowledgeable salesperson, that offered me the best resources and advice on which laptop would be best for my needs content creation. Definitely will be coming back to this Best Buy location because of its exceptional customer service experience.

In a world where men no longer take initiative, I’d like to acknowledge Stephen Wright. Stephen was was sharp, professional, kind, and extremely knowledgeable. The type of customer service I received leads me to not only want to come back but also spend more. I was surprised to find out he wasn’t district manager. Under his leadership I am certain any store will not only generate larger annual revenue but also create returning and happy clients. Wishing him the best. Thank you for your time, thank you for your attention!