Best Buy in Rochester Hills | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Large Store, not very in sync with the website though. They don’t carry a lot of the things you will find on the website. If you are like me you like to shop online to a degree.. find what you need and find out where it is… This best buy doesn’t carry a lot of the stuff others do. Fortunately, the store is in sync with the website and the website knows what they DO carry… Online ordering is complicated to some degree but that is the fault of the website.

As for the service, almost every visit I find myself wandering around looking for assistance. Then after I find a salesman I end up waiting because he or she is with another customer or is more concerned with stocking.

They carry a large selection of TVS and Home appliances, prices are fair to over priced depending on what you want. I have found the best prices here and the worst…

They used to have the BEST car audio selection but seem to be phasing out their car audio sections and is mostly online now.

Customer service desk seems to have been revamped since the previous posts as I have received nothing but excellent service from customer service personnel, although I did notice that the male manager seemed to be a little less interested than his employees.

Couldn’t be happier with the customer service provided by Ryan, Maxine, and Jeremy! Me and my girlfriend switched providers and got 2 new phones and not only was the process fast and smooth, but they really went out of their way to ensure we got the best deal. They really made us feel valued as customers and they were more helpful than any cell phone store has ever been (I always feel like I’m being scammed to spend more money at the AT&T store) But they were amazing and I would recommend anyone needing help with phone service to them!! Overall outstanding customer service!!

No assistance available, except at front door where I was able to ask where I would go for the item(s) I was seeking to buy. For a busy Holiday shopping day I found it disappointing. Cashier was friendly and excellent. People were not using designated checkout line, most likely because it is poorly laid out and runs into the geek squad section. Better signage and possibly a different color band to separate the two could be an advantage, or have someone there to make sure the right line is used.