Best Buy in Rockwall | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

People that work here seem like good people but I’m sorry instead of having someone assigned to a register so that people buying purchase their items and walk out. Not the case here! They now have the customer service handle all purchases, returns, and what seemed to be diagnoses of issues with devices and pc’s. I get it. Internet sales are crushing these brick and mortar stores but what about the people wishing to continue to come in and buy. The very least would be to assign someone Stocking etc. to come up when needed at their assigned register. Instead you have to await everyone else while they get their pc’s opened up and diagnosed. It is what it is. Hope your reading Best Buy. Doesn’t look good to we the people.

Went today to purchase a Samsung phone, waited for someone to help us with the purchase but no one, we went to the front door to ask for help, when the sales person came we told him which phone we want, immediately he said we don’t have it in stock, I said online showed you have it in stock, another associate was walking by said yes we have it in stock, I asked about the earbuds that was bundled with phone, the first associate again was not helpful, finally after we paid for the phone he just put the bag on the counter and walked away. Review your camera you will see how rude he was.

I love going into Best Buy and I enjoy looking around and their setup. But I guess I never realized this that there are appliances in there as well. Best Buys are always clean and great setup. Sometimes, there are too many cooks in the kitchen that they don’t see their customers.

Compared to another store I had just walked in where I was only in there a minute and 2 people asked if I was OK, 4 staff members passed me without asking if I needed anything.

Otherwise, when they do serve you to close a sale, they are good and are friendly. This is a good store in Rockwall.