Best Buy in San Francisco | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

6/12/23 UPDATE
On Monday a team of two came out and disassembled/reassembled the grill and fixed the problems. We grilled chicked Monday night and all systems operated as expected.

Everything seems good now and I am changing the rating from one star to three.

Why only 3 stars? Well, read below, starting with the original post at the bottom. Best Buy has great, “I understand and will make things right” serrvice representative scripts. Unfortunately, the reps don’t seem to have the power to do anything except ask the computer to reschedule an installation. Most also don’t follow up or follow through.

Our good service came from “Magee”, the rep who responded to my second (third?) set of messages in Facebook messenger. She got back to me several times and got the situation enough attention that I was assured that we would not get our original installers back AND a woman called with a four-hour service time frame a whole day earlier than the Best Buy standard. Thank you, Magee!

But, serioiusly Best Buy. Look at the overall ratings you’re getting. Have your own execs try calling or chatting to see how you’re treating customers. Maybe stop engaging the low-bid installing company (this is just a snarky guess, but really the folks representing you in the field are not great).

6/8/24 UPDATE
You can see that Best Buy replied on Google on 6/5 that I should DM them on Facebook. I already had done that and received a quick reply that they would look into my issue. A day later I received a DM saying that they were escalating the issue to their “appliance fulfillment team” and I would hear back within 24 hours.

Nope. I have heard nothing. Moreover the appliance people were one set of reps I had already talked to and they did nothing already.

Best Buy’s scripts sound soooo very customer oriented. But, their follow through is non existent. The reps all say that the “computer” won’t let them or their manager change anything.

Can we give 0 stars?

6/5/24 ORIGINAL POST ——
Yesterday we received a Weber grill from Best Buy and it was assembled by the delivery men. There are significant problems with the assembly and we need knowledgeable technicians to fix the problems.

We have chatted online with the Geek Squad support. The best they offered was a 12-hour appointment window five days from now. I called the Geek Squad and talked to a man who said he or his manager would not be able to do any better. I pressed him to let me talk to the manager. The manager was busy, he said, but he’d have the manager call me. That was 6 hours ago. Obviously not going to get a call.

What was wrong with the delivery/assembly?

* The crew left the slide-out grease tray on a nearby patio table and did not install in the BBQ cabinet. When I went to put it in the grill I found out why the crew did not do it. The yellow-capped wire was strung tightly in front of the opening for the grease tray. I had to unplug the yellow wire and re-route it away from the front of the grease tray.
* No catch pan for grease was delivered or installed.
* The wires to the igniter are very taught and obviously not installed correctly
* The bottom of the inside cabinet is incorrectly assembled. The hole for the propane tank in on the right side of the cabinet but the scale to judge fullness in on the left.
* The propane tank was not hooked up to the scale and, in fact, cannot reach the scale from the wrong side of the cabinet.

The delivery/assembly folks volunteered that they were inadequately trained. One man said he’d received only 15 minutes of training and then pointed to a You-Tube video.

I have had good delivery/installation experiences with other items, but, wow! They clearly are bottoming out.

Photo shows the barbeque cabinet with propane tank installed on the wrong side.

5:45pm after owner response: Thank you for that suggestion. I read that advice you gave other people and have already sent a message via Facebook. I will happily edit my review and rating if something changes in the service Best Buy gives. But, for the moment it’s a one-star disappointment.

I recently visited Best Buy, one of the largest consumer electronics retailers in the world, and was thoroughly impressed with my overall experience. From the moment I walked in, I was greeted by a friendly and knowledgeable staff member who was eager to assist me in finding what I needed. The store was well-organized and easy to navigate, with clear signs and displays making it simple to find what I was looking for. The selection of products was vast, with everything from top-of-the-line smartphones to high-end gaming consoles and smart TVs. What really stood out, however, was the staff’s expertise and willingness to answer questions and provide recommendations. They were able to answer all of my questions and even helped me set up my new purchases. The store’s loyalty program, which rewards customers for their purchases and provides exclusive discounts, was also a nice touch. Overall, I was extremely satisfied with my visit to Best Buy and would highly recommend it to anyone in the market for new electronics

I am incredibly disappointed with Best Buy’s customer service. After receiving a TV stand on August 20th with a missing wheel, I spoke with multiple customer service reps, only to be told they could do nothing since the return window ended on September 4th.

I was not trying to return the item I just wanted them to provide me with the part that was missing.

After waiting 50 minutes to speak to a manager, I was assured the part would be available in-store, but upon arriving, I was told otherwise. The in-store manager rudely suggested I go to a hardware store to resolve my issue. This experience was extremely frustrating and shows a complete lack of accountability and customer care.

Best Buy gods if you are reading this please help. I have a $200, 3 legged TV stand that is useless without a 4th wheel.