Best Buy in San Juan Capistrano | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I recently visited The Geek Squad at Best Buy and had the pleasure of working with Michael and Sam. They both went above and beyond to assist me with my tech issues. From the moment I walked in, they were incredibly attentive, knowledgeable, and patient. Michael took the time to explain every step of the process, making sure I understood what was happening, while Sam expertly handled the technical aspects with precision.

Their dedication to ensuring I left happy and satisfied was evident throughout the entire experience. I was especially impressed with their ability to troubleshoot and solve the problem quickly, all while maintaining a friendly and professional attitude. It’s not every day that you receive such outstanding service, and I couldn’t be happier with the outcome.

Thank you, Michael and Sam, for your exceptional service. You’ve gained a loyal customer in me, and I highly recommend The Geek Squad at Best Buy to anyone in need of tech support!

8/2/2024 between 7-720pm.

1. Walked in nobody bothered to look up and even say hi despite the security and another associate right as you walk in.

2. Walked to theater section looking for a specific cable and I had questions. The store was pretty much empty and not one associate bothered to come assist me. I saw them walking around pretending to be busy. I walked to the other side of the store towards the PlayStation area and not one person even acknowledged or asked if I could be assisted.

3. Was disturbed by the absence of customer service and the fact nobody even came to help despite me sitting with the cable patiently waiting for help.

4. I put the cable back me left. I walked out and the same two people I walked past when I came in where still there and….still nobody bothered to speak.

I would like to reiterate again….the store was just about empty. Just unsatisfactory. This is not the first time at this location either.

Been on the hunt for a new TV for a few months now.. Harris literally answered every question from OLED, QLED c3/c3 neo 4k, size and other qualities that had me stumped at Costco, Walmart, and online shopping!

We chose the 77″ LG OLED C3 version tv because the quality, the blacks and vibrant colors that the display provides… in fact we actually bought the last one and had to pick it up from Tustin.

I was so excited because this was a patient and educated decision that cost over $2400.

Harris provided the best customer service and his knowledge is ridiculous!

I picked up my tv today and plugged it in to be so bummed that I got a defective tv!!

There are lines in the pixels in the display so I need to call Best Buy tomorrow and exhaust my options..

I will keep everyone posted, I’m just glad my membership provides 60 days rather than 14 days!!

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