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Extremely unprofessional and disrespectful. I walked into the store and nicely asked to return a product I purchased for my wife’s graduation. The girls who spoke to me kindly told me that because I purchased the product over two weeks ago it was outside of the return policy. I informed them I was unaware of this and I went based off the best buy website which clearly states I have up to 60 days for general returns. The girl said she would get her manager to see what he can do. A short bald man with an orange beard approached very stand offish and defensive right off the bat. He wouldn’t let me get a word in and wouldn’t even look at the website FAQ where it clearly states general returns are accepted within 60 days. He kept aggressively pointing at the receipt saying it’s my fault I went off the website and not the receipt and they try to tell their employees to let us know we have two weeks but it’s still not their fault the employee who checked me out didn’t say anything. I tried to tell him if I had known I wouldn’t have waited 3 weeks to bring the product in and cause a scene. He looked at me and cut me off mid sentence and said I can either walk out or call corporate and escalate but that he wasn’t reading anything I’d show him and he wasn’t going to return anything. I wish I got his name but it baffles me people like that can be promoted to a store manager. I’m definitely calling corporate. I don’t even care about returning the product at this point. Best Buy needs to do better.

Edit: After going through the reviews, it’s clear I’m not the only one who’s experienced this. They need new management.

What can you say, it’s a chain box store, so that would give it a 3 “Meh.” But I’ve found a few people at this one that are more helpful than the average box store employee, so that raises it a . “David” is one very helpful person in the cell phone area, and there are a few others in other areas that I didn’t get names. It is very noticeable when workers really make an effort and enjoy helping people, and it is unusual enough to be greatly appreciated!
Gotta downgrade some. This time, I’m standing for a half hour, no help. Looking all over this half of the store, the Video/Audio part, not one person working tonight. Friday evening 6:30 to 7 pm.
Way over an hour now, after 7:30, still not one employee near by. Had time to do some research though, and remembered why I used to buy from Crutchfield. I’ll be only using Crutchfield or possibly some things from Amazon. Idk why I even thought I’d get something decent here. I guess nostalgia for the days when you could see everything in person before buying. But this store is really lacking in selection, deals, and customer service.

Great customer service. Arturo was super helpful and made my day. Thanks for having great people like him.

Update: We purchased a new Samsung refrigerator and it was delivered by another phenomenal employee Israel Ceja and his partner. Super kind. Super efficient. He fulfilled Best Buy’s 6 point pledge in every part of the installation. I would adopt all your employees and enjoy them as part of my family. Rock Solid Best Buy!!!!