Best Buy in Snellville | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Well, that was quite an unpleasant experience.
Stepping in, it is the typical Best Buy, although they do not seem to have as much as other stores, and it feels cramped. Things are not very organized. Overall, it is a typical Best Buy, with just a little less of certain things.
I went to a Best Buy in Duluth the day prior, looking for a screen protector for my phone. Turns out this Best Buy (in Snellville) had the ones I needed. I decided I would go the next day. That day comes and I step, do my own searching. Found nothing. I asked one employee. That person told me to check a particular area, which I did. I went there again and looked even harder. I asked another employee and they asked if I checked the spot I just went to and another area. I checked both already, so I answered “Yes.” The response was “Well that’s where they should be.” Both of these employees just walked away after their quick responses. I understood it was relatively busy but this was ridiculous behavior. These were the same employees I did not see talking to any customers, instead power walking from one spot of the store to the next.
Then Andrew stepped in. He spoke calmly and listened. He was already completing another task to help a customer and told me he would be back to assist. What happened? He came back and helped. He even walked around and searched with me. He found the screen protector in a spot that had a bunch of different cases hanging, unorganized. Not at either of the places the two hasty employees told me. Andrew was calm and moved right into assisting the next customer.
I went to check out, pay for my screen protector (which is crazy how pricey these things have gotten lol). At the register, the cashier became condescending, asking why I’m spending so much on the product, and telling me “Walmart has this for 99C/.” Okay?
Not the best experience. The only person who had their name tag was Andrew. The others may have hidden their names because they knew what behavior they were choosing on this day.

On 06/29, I visited Best Buy to buy a laptop and had an outstanding experience thanks to Bryce. I must commend him for his pleasant demeanor and exceptional knowledge. Bryce ensured that all my questions were thoroughly answered, which greatly aided in my decision-making process. I highly recommend him for his superb customer service!”

Update : Less than 30 days the laptop had a defect. As per Best Buy if I purchase their protection plan in which I did they would refund or give me another new one if within 60 days. When I get there yesterday that was not the case. They told me to go to Geek Squad who said they had to get approval from the manager. The manager said, No because we will take a $600 loss. So, I guess the customer suppose to take the loss. So I walked off and left the laptop there with them since it is no use to me. I will be contacting my card to dispute and corporate.

Have been to this store a few times and always get excellent customer service… today I started with Stephanie who helped me with a couple of items but then when we needed more help with storage she walked me over to Tyler in the Geek Squad … both gave excellent customer service, found the exact items I needed and stayed within my budget. Will also add that there was no waiting even though it’s on Friday evening… so Kudos!! Always appreciate the personal attention this store gives … the only drawback is the very high traffic location on Hwy 124 … I suggest coming up Janmar and cutting across Lowe’s parking lot… but that’s just me