Best Buy in South Bradenton | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Very dissatisfied experience. I bought a G4 LG TV and was asked if I wanted the total care protection plan. I was told this protection plan protected against accidents such as my kid throwing a toy at it or my dog breaking the TV as long as it was an accident it was covered under the warranty. Chris I believe was the salesman at the front who sold me this and sold me the idea. I repeatedly asked if I break this in any way it’s going to be replaced correct and he said yes that’s how the manager told him to advertise this. I asked several times for the terms and he just pointed to the paper on the desk and couldn’t give me a brochure or anything. I was quite happy and I bought the the plan. The only reason I bought it was because of this accident protection. I was a bit skeptical.

I go home I look up the terms and conditions online and it most definitely does not cover accidental damage. It does for small items like headphones or something else but not my $4,000 TV. To make sure I read over and looked over everything.

I then called Best buy support on the total care. I asked them the same scenario if my kid threw something at the screen would it be covered under this protection plan. The guy told me yes in a very disguised way. He was basically beating around the bush and not giving me an exact answer. I decided to push and made sure that he showed me where it was in the terms. Eventually he conceded and said yes That is not covered under it. During this 20 minute phone call the guy was quite rude and I asked to file a complaint against the store. He said yes I can take the complaint. His name was Sean he wouldn’t give me any other information about his name or employee ID he just said it was recorded. I asked him to send me to a different person because I didn’t like how he was speaking with me. He said no I’m the guy there’s no one to talk to. I asked again and he said okay hold on came back 30 seconds later and said everyone is busy. I said thanks and hung up I decided I’ll call back later.

After the protection plan would have taken place and if I needed it I would have gone to the store thinking that I would have been covered. This is not the case. Don’t be fooled by these salesmen selling you a protection plan that doesn’t protect against accidents. I would steer clear of Bradenton Best buy because of the lies specifically from Chris. Now chris said he was trained by the manager to give this scenario so I can’t necessarily blame him if in fact that is what he actually believes. There was another girl at the front listening the entire time because no one else was there and she also said nothing except was nodding her head like yes that’s protected.

Shame on you Best buy Bradenton

Edit: I can see from the other reviews that they basically have a scripted response to anyone who writes negative thing. This to me shows additionally that they don’t really care over there. I don’t want to reach out to Best buy Twitter or other source. It’s the owner wants to reach out to me I’m okay with that.

Tried Geek Squad for the first time and was pleasantly surprised! It’s by appointment only at this location, but they got me in the same day my laptop crashed and it was ready to pick up by the end of the day. Super transparent about prices and what they could/couldn’t do, which was much appreciated. Laptop is running better than it has in years, and I got some great tips on how to keep it that way.

Had some serious laptop problems. Went into store to get help from Geek Squad and did not have an appointment. They fit me in with just a very short wait and handled my problem in short order, very professionally and completely. They are my go-to professionals for all my electronics needs. They always make me feel important!