Best Buy in Tacoma | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

This store is an absolute nightmare. I hate everything about it. Initially, I went in to look around. I was there maybe 15 minutes and at least six people asked me if I needed help. Some of them more than once. I went home and proceeded to order the phone I wanted a couple of days later. I got to the end and it asked me If I wanted to finance the phone. I decided, sure, what’s 12 months with no interest? Well, I was approved for the card, but needed to take a minute to do something at my house and when I returned, the screen had refreshed. So, I went back to look up my application and it wasn’t there. I applied for the card again and was told they could take up to 7 days to make a decision! What the heck? I called the Citibank number and after about 15 minutes of pushing buttons, finally got a person. They told me I was approved and all was good. After that fiasco, I jumped online and went to my checkout. I clicked purchase and it said the phone was no longer available local or for shipping! I realized it was probably the color I chose, so I went back and just chose a black phone, added that to my cart, and chose next day delivery. Finally! I had made the purchase. Anyhow, later in the evening I went back on the website and the phone color that I wanted was back and stock. I was paying a decent amount of money, so I decided I should just order the phone I wanted and cancel the black phone. I tried to do just that, but after being transferred twice, was told I only have 30 minutes to make a cancellation and it had been 55 minutes. Are you freaking kidding me!? A couple of hours later, I got an email saying the phone I wanted and had ordered was no longer available!!!! Thank goodness they hadn’t canceled my original order, even though that wasn’t the exact phone I had wanted. Fast forward: the evening and early morning passed and I had not received any notification about my delivery, so I went about my day. At around 10:15 or 10:30 a.m., I got a text saying my phone was on the way and that it needed a signature. I knew that it needed a signature, but I hadn’t received a time frame, so I wasn’t available. The driver arrived about an hour later and I missed him! I text and called him 45 minutes after the missed delivery, but did not get a response. I called the store and they said I only had one shot and the phone was being returned! Are you kidding!? At this point, I’m about to give up. Again, I went on the website, ordered my third phone for pickup, entered the phone I wanted to exchange, and headed to the store. When I arrived, I stood in line for what seemed like forever. The staff was not very helpful when I finally got there. The lady told me that I needed to turn my phone in to get the credit and then they would give me the new phone. How was I supposed to get all of my information on to the new phone if I gave them my phone? I told her, this is my only phone. Do I have a time frame in which I can transfer everything, clear my phone, and then return it? She said, no. At this point, I was flabbergasted and so exhausted. Another associate came over and said I could still get the credit and showed her how to do it. Well, I got the new phone, kept my phone, but as I was leaving, I said, can you please explain to me how to trade my phone in now? Will I get a credit on that charge? She said, bring it in and customer service will figure it out. Ughhh. I very much hope that that goes smoothly! So far my experience has been atrocious. All I wanted to pick up my new phone, transfer my info, clear my phone, and bring it back in. Where was I supposed to do that? In the store before trying the phone out? Either way, It wasn’t offered and the employees are very poorly trained. Hopefully someone will reach out to me. Never again will I do this. Beware of Best Buy. Sooooo bad.

The return policy here is really bad. I was just here to look at backup camera systems for my car and the guy came over and he was the worst salesman I’ve ever encountered. Was not helpful, competent, and it was so awkward I had to be blunt to get out of a very uncomfortable situation. I always feel like the employees are suffering from corporate burnout. No one wants to be there, I can’t imagine how toxic the management must be. I get that loss prevention is a big deal in this kind of place but the security station here makes you feel like you’re going through the TSA. Gross

Best Buy is a standout for its friendly and helpful staff. From the moment I walked in, I was greeted with warm smiles and knowledgeable assistance. The selection and variety of products are truly amazing, catering to all my tech needs and more. Whether you’re looking for the latest gadgets or just need some advice, Best Buy is the place to go. Highly recommend for both excellent service and a fantastic range of products!