Best Buy in Trumbull | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

This is a review of Best Buy in general, not the specific store.
I ordered an appliance, not only did it not arrive on time, it was smashed on the top by the shipper. Tried calling Best Buy to find out what to do, how to order a replacement, get a refund, etc.. the phone number doesn’t go to the store, it goes to best buy call center who basically told me to eat rocks… They can’t order a replacement, won’t let me return the damaged appliance, won’t provide any sort of solution, they won’t provide me a way to contact the store, or even let me speak to a supervisor. Just kept getting transferred around by people who were rude and unhelpful. Seems I am going to have drive another 2 hours to the store to attempt my luck there or might have to dispute the credit card charge in order to get anywhere.

Very poor experience, now I see why there was no customers in the store. Never will I buy an appliance (or anything else for that matter) from Best Buy again.

This was my first time visiting this store. I didn’t realize it was a mall and thought best but was a stand alone store. So going inside, I want sure which way to go, there a no signage, or at least none I saw. Another patron heading out with a TV, I figured they were probably shipping tm where i was headed, pointed me in the right direction to the upward escalators. The store is relatively smaller than I thought. But I was just there to exchange a faulty fitbit. I asked a gentleman standing at a podium type desk, and he directed me to the cashier. The cashier didn’t seem to understand what I wanted (the watch was a free perk to me from my insurance company, delivered to me by best buy). There was another cashier nearby who helped her out. Teamwork makes the dream work! They sought have the specific model I was exchanging, so she or in an order and I’ll pick it up Friday (I put the order in on a Wednesday)
I’ll report back with that experience.

If I could rate 0 I would. Ordered online a set of headphones paid for it and went to pick up. They ended up canceling my order even though they had the product there. The reason for cancelation was item wasn’t available. I ordered it online again because I wanted the reward points I would get for doing so. I then proceeded to wait an hour at the store just for them to tell me they couldn’t give them to me today.

So that was twice I paid for an item they had in the store. But they couldn’t give it to me. They said I would have to wait till the next day. Then when I checked status in the morning it said it wouldn’t be ready for pick until Saturday.

The staff was clueless at best and lazy. They didn’t want to help me at all. It’s no wonder this place is going out of business with useless slugs running the place.