Best Buy in Tualatin | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I have been a Best Buy company for decades! I have poured at least $100,000 into Best Buy over this time for TV’s, appliances, computers, umpteen computer cases, charging cords, watches, camera cases, tripods, cell phones, printers, Total Tech and other subscriptions and I usually have been very pleased! I also remember when they almost went out of business and I purposely tried to spend more there and encourage others to do so to help keep them in business! Well, my faith is broken with just awful service when I went to their store two weeks ago, and carefully purchased a new washer/dryer combo and made sure that nothing was missed because my time is valuable and I didn’t want any problems with the delivery and installation. The staff at the store assured me I had purchased everything needed for the installation of the washer and dryer combo to be placed in a stacked fashion. I had to drive in for the installation (100 miles from eastern Washington State) and made sure everything was in order at my end (special padding in the elevator, reservation with the building maintenance staff, etc.). The delivery man, Anthony, was very nice but informed me that there was no “stacking kit” included and they couldn’t complete the installation. They put me in touch with the Best Buy scheduling department and they affirmed that no “stacking kit” was included but they would send one and they gave me a new installation date. So, today, I called to make sure everything would be set for the rescheduled installation tomorrow and they said that the “stacking kit” would not make in time and I therefore needed to reschedule the installation yet another time. If I had not taken it upon myself and called today I would have driven in the 100 miles and I would have found out then that the needed part would not be available and the installation would again be aborted. I felt the person talking to me today at Best Buy was way too casual about it and I felt like I was really being treated poorly and quite honestly taken for granted and downright abused for all the hassle I was going through! So I asked to speak to her supervisor who basically said I would have to have the installation scheduled a third time and that was that! I explained to this supervisor that the original sales person had specifically discussed with me that the dryer was to be stacked on top of the washer and I was assured that everything would be in order. This supervisor then said something along the lines of “well, there is no way to verify my allegation that the sales person was aware that the units were to be stacked”, implying that I might be making it up (ie., lying!). I never heard any real sympathy with my situation and real disdain by implying that I might be lying! So, I just couldn’t take it any longer and I just cancelled the whole thing! I had spent hours and hours doing my part to make the purchase a success and I think the employees at Best Buy really couldn’t care less and it reflects an attitude I am very sad to see after supporting Best Buy all these years. I will not take my many purchases there any longer and will divest myself of any connections I currently have in the form of subscriptions, etc. These guys just care about the quarterly earnings and nothing more!

Two stars instead on one only because I can walk in last minute and get something. My failed goal today and the reminder why I always buy from Amazon was the following.
I wanted to call in to the physical store to grab a product to hold for me before I make the 25 minute drive. Simple customer need that I was not allowed to accomplish. Why?because their 1996 phone automation menu does not give that option. I eventually talked to someone who accidentally disconnected the call. He was not excited about his life or his job that was clear without much empathy required. Then I talked to “Jane” who was somewhere not within five thousand miles from the store number I just called. She was running a 2024 script so was very confused about my request. So thanks for not thinking of a customer first. People inside were friendly. Too bad their biz model sucks and I will avoid this place at all cost.

I’m not sure what happened to salesmanship, it appears to have disappeared all together.

I just wandered around the TV / home theater sales floor for a good half hour and not once was I greeted, acknowledged or recognized as a potential customer.

Astounding ~ The very first thing I learned in sales were those very things, the acknowledgment form one person to another to start that relationship, to take just a moment to see if there is a question, curiosity or concern.

With this experience I won’t be too surprised if we read more Best Buy stores including Oregon are closed.

For now, I’ll take my business small as it is elsewhere.