Best Buy in Tucson | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

This place is a joke. Child behind the counter to busy on his phone to help with a prepaid order. Made from the store across town. Finally, he does take the time to perform his paying job. Says I’m not sure what to do here. I don’t see your order. You should have an email. Then proceeds to say it doesn’t say it’s ready and hands back my papers. I asked so can I just buy one from the store. He says, sure, and goes back to his phone. I say, can you help me? He says, “Oh no, you have to cancel the order yourself.” Manager walks don’t even look at me. So I ask, does your badge say manger? Think you could help out here? He says when was the order made? I point out where and when. He gets an attitude. I say, “Hey bud, look, I don’t work here, im just trying to buy a tv” The end result of horrible service seemed like they didn’t want to be bothered with a sale. Canceled order. I’ll pay more money at Walmart across the street. So much for the geek squad. Can’t even get an order correct from one store to the other. What a joke.

Wanted to get a smart watch. I asked the cashier at front for help as there were no available employees. He spoke it his headset all employees carry. Waited 5 minutes. No one came. I asked a 2nd employee for help he scrambled to find someone to open the case as he didn’t have the key for it (he is the reason I am giving 2 stars not 1). He tried but I had to use the restroom. I left after done and proceeded to leave but was asked at the door if I was helped and I said “no, I’m taking my business else where”.

It had a very good price on the TV we bought. The customer representative was kind of rude when my wife asked for assistance. She was told that she should have asked for assistance at the entrance. The guy that did help us was very nice.
I’m sure that Best Buy will be closing stores soon. They are a hollow shell of the fun & active places they used to be.