Best Buy in Walnut Creek | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

The customer service from the Best Buy employees is always easy and friendly. Unfortunately I had a really frustrating and poor experience with the Geek Squad employees working June 18th. I had an appointment at 4:40pm but was waiting at the register for at least 5 minutes. I wasn’t the only one left unattended at the register there was a second customer who also had an appointment at the same time. I saw into the back and there were two employees (aside from the lady who helped me) that were just sitting around. One made eye contact with me and slipped off out of view looking a little embarrassed that I saw him. I brought in a Sonic toothbrush in hopes they could help me in any way. I tell the lady helping me that I need help pressing in two tabs and tightening a screw. They ask for warranty information and I tell them it’s expired but I’d be willing to pay for the repair. She picks up the toothbrush looked at it for 3 seconds put it back down and said “Yeah we don’t have the tools for that”. So I tell her I don’t have good motor control and that I really need help since I cant hold my fingers that way. She just looks me in the eyes and says “no” (no sorry or anything) I say “ok do you recommend going to a local repair place?” And she says “they won’t take it, so no” and at the point I just say “ok” and take the toothbrush and leave. I’m so bummed to have a bad experience here. Thank you to the Best Buy employees who helped me as best they could. To the employees working at Geek Squad, I hope you find jobs where you don’t have to help others as it seems you really don’t like it.

BUYER BEWARE!

I called for an appointment with the Geek Squad to fix my PC. I was told the Antioch store could not see me for several days, but the Pleasant Hill store could see me sooner. I was told I had an appointment for a specific amount of time, and after that, if the tech was not busy, someone would work on my PC until the store closed at 8pm. When I arrived, there was a line. One guy said he had been waiting for 2hrs after his scheduled appointment, and still had not been seen. I wanted a power supply that was compatible with my old machine. I was told to leave my PC, and they would spec a new power supply, call me for authorization to buy and install it, and let me know when it was ready to be picked up. Instead of buying a $40 power supply, I was told I had to buy a new $1000 PC. So a scheduled a 2nd appointment to buy a new PC that met my specs, transfer over my software and documents. Well, they did not have the PC with the RAM that I requested, in stocks. The couldn’t transfer my software, nor my documents.

BUYER BEWARE! I hope you have better luck than I had.

The only online retailer that never has Sony Tv’s consistently in stock. A 95 L 77″ & Bravia 9 85″ specifically. BH Video do, Crutchfield does, Amazon does & many more…but Best Buy doesn’t ALL AROUND THE BAY AREA?? WHO IS THEIR BUYER…LOL. They wonder why their losing business?
1 STAR- after being asked to discuss the situation on another platform and detailing the problem only to be told “product availability is subject to change and we’re unable to give you specific reason. We recommend keeping an eye online for the latest inventory updates” WOW! Why is Best Buy in the Bay Area so Horrendous?