Best Buy in West Elkridge | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I had the worst experience at the computer section of the store. I wanted to get a new device for taking notes and but after two hours of waiting the last available ipad with attachable keyboard was sold while I was purchasing and the best buy store workers said that while my payment was going through. Then they proceeded to give me a horrible replacement that wasn’t close to the price of the original and got upset with me when I said I did not want to purchase anything anymore! Overall this made my day so much worse and really crushed my hopes for a new affordable ipad.

The folks at the front help desk near the headphones need to at least fake politeness. My sister went to get headphones, tall guy working there got the wrong ones out of the case and never once looked us in the face or spoke to us directly. Next day we came back was a woman working the area now somehow even more rude than the first guy. We didn’t even bother doing the exchange we were so taken back by how dismissive she was, just took the refund and left. The other folks in the back section near the TVs were much nicer and helpful.

This Best Buy was reminiscent of years when the business was at its peak in the late 90’s and early 2000’s. Good customer service. Clean and organized store. And most importantly the feeling that this was the go to place to purchase all things entertainment and home appliances. It’s just good to see a brick and mortar business still thriving in the wake of online retail shopping.