Brown Computer Solutions – Apple Authorized Service Provider in Keene | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

It was almost $150 simply for a diagnostic, you could likely go anywhere else and it would be cheaper. I learned this too late. The cost to replace a 2yr old, very expensive computer purchased there computer was INSANE. They did offer me a new computer which was also cheaper almost everywhere else I looked. Even with a $75 “credit” for the diagnostic The ONLY way I would ever go here again is if something under apple care needed to be replaced and it was free. NOT a good spot for new computer purchase, OR repair pricing. I have purchased MANY computers here, the customer service here is very different than I remember it to be. I had a better experience going to a big box store, which is very disappointing.

UPDATE: as I can’t figure out how to respond to your reply. While I appreciate the details about your tools and things, my comment about the diagnostic is the same. It’s expensive, there were many places who offer the same service for less.

The price I was quoted on a 2020, Mac Book Air was also significantly more than Best Buy and many online retailers, even if you only make 7%.
As I mentioned when I drop the computer, I thought I had Apple Care and was surprised I didn’t, I’m sure you have cameras to confirm this conversation. I did not spill any liquid in my computer. I’m not disputing that it is a possibility, I work in a public place, have young children and pets, and the computer is open often. I paid you to diagnose my computer, IF I knew there was liquid, why would I spend the $ to diagnose it, that’s not logical.
I find it really upsetting that my comments which can be supported actually pricing available, you have interpreted as “badmouthing” OR not “taking accountability”.
Your comment about, “telling you we sold you a defective computer over two yrs ago”. I have no idea what you are talking about. I did ask if there was a recall, bc until I received your Google reply, I didn’t know there was liquid damage.
When talking about accountability, maybe Google some competitive pricing, read your diagnostic and check your store camera to recap the actual conversion, and then re-read your reply, or not. I support my review, and in reading the other comments, I’m not your only former customer who feels this way.

This place went beyond my expectations. My MacBook had a busted up display screen and we had originally gone to an Apple Store to get it repaired, but the person at the Apple Store actually made my screen worse, and Apple had overall given us a harder time, made things more complicated and tried to get us to spend more money on things that might not have been necessary. However, Brown Computer Solutions went out of their way to find multiple alternative options to choose from for the repair, and the person there even found out for us that my MacBook came with a Limited Warranty- I was able to get my MacBook repaired for free! Looks as great as the day I got it. I’m definitely coming back to this place for future device issues, very satisfied.

Pros: very clean, not phone related but supports or pride fest so that’s cool. Super cute shop dogs.

Cons: like others commented they need your Apple ID to replace a screen, seems different. Cost is a tiny bit more then local places. Today apparently Apple can’t get them paperwork til maybe Monday so no phone til Monday and it’s a work phone so even the loaner phone can’t work.

I read all the reviews and almost just waited till Monday to fly into the campus phone place they are super quick and don’t ask for any IDs tad less and funny.

Once I get my phone back hopefully Monday I won’t return their for repairs.