Cellman’s in Voorhees | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

My daughter dropped a sewing machine on her phone. I brought it to Cellman’s last Wednesday to have the back glass and the front screen replaced. I paid $330.00. I went in the following day to pick it up & asked if the work was guaranteed. The man told me to try the phone. Everything seemed to be in working order. I guess it was my fault that I didn’t ask if it was guaranteed to work in the long run, because just three days later problems started. By Saturday my daughter said that the screen was not responding properly. She had to tap it hard multiple times for it to wake or complete a task. On Monday she accidentally dropped the phone on the carpet and the whole right side of the screen became yellow with black lines, and it was completely unresponsive. I called on Tuesday morning to ask them why this would occur. She’s had the phone for three years, dropped it on concrete, asphalt, tile, wood, and her screen never had an issue until she dropped a sewing machine on it. I couldn’t understand why dropping a phone on carpet would cause a phone to completely glitch out. They told me to bring it back in and they would replace the screen, because maybe it was faulty. I dropped it there today and was told by one gentlemen that they would replace the screen. Later, another man, maybe the owner, called me and told me that I would be charged $130 for parts to replace the screen because the interior of the screen was cracked. Nothing visible to the eye, only if you turn the phone in a certain way, could you see these interior cracks. I asked him how that could occur from just dropping it on carpet and he then proceeded to tell me that the aftermarket phone screens are basically subpar and very fragile. That would’ve been great to know before I put the money out to fix it!!!! That is not good buisness. You should always be upfront and honest with your customers, even if it’s going to loose you a sale. I understand that he is in the business of trying to make himself money, but in the end I feel like I got ripped off. I now have a phone that I just paid $330 to fix which is completely unusable!!!! I can’t even trade it in! I can not put out more money to fix the screen that’s not guaranteed. Moral of the story…. I wasted $330 to fix this phone because I was not told that it wouldn’t hold up in the long run & be too fragile for a teen to use. To say I am dissatisfied would be an extreme understatement. I do NOT recommend this business to anyone, because they care more about lining their pockets then their customers.

I’ve gotten my phone fixed 3x at mall kiosks and always an issue shortly after replacement and ended up spending alot of $$ in long run … can say they said their screens here are more high quality and they must be because I haven’t had any issues with my screen like I did all, they finished quickly and screen holding up well along with touch calibration. Thank you!

EXCELLENT JOB! Suleman was great! He was able to fix the back of our iPhone 12 Pro Max after it shattered from being dropped. The Store “ubreakifix” would not touch it when we took it took them because the phone was “too new” but Suleman was able it fix it no problem in approx 2.5 hrs. Will be going back to Cellman for all our iPhone needs!