CellPhone Repair Pasco in Pasco | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I feel like they were running me around in circles. I called the day prior to see if they had my screen, the guy I talked to quoted me around $380 at first, then when he went to go check to see if he had my screen he informed me they didn’t, they only had black and creme (I needed a green one). He quoted me about $440 to have a green screen shipped in and after I told him I’d look elsewhere he checked his stock one more time and found what I needed, said something about reading the labeling wrong. Cool. I go in to drop my phone off and everything’s good, nothing is said. When I went to pick up my phone they asked me if I wanted a screen protector, cool sure. Then, AND ONLY THEN, after everything was already well and done, do they decide to inform us that their card reader is down. Not once did they mention this at all. I told them I only have a credit card and that we would need to figure something out. (There was another gentleman that came in to pick up that also complained about the failure of a heads up when he was called to come get his phone). After making some calls I tell them I could go get cash and asked for a grand total. He tells me $375, okay cool. I go and get cash and come back. After counting the bills and getting ready to walk out I am then informed that he messed up and the total would actually be $430. Are you kidding me? I told him I only had $400 cash on me because of the totals he had already given. Thankfully they accepted that but I feel like a lot of this could of been avoided with better communication on their end. It took about 2 hours to fix my phone and don’t get me wrong the job was done beautifully, it was the customer service that ruined it. I’ll definitely be finding a new place with people who know what they’re doing.

I specifically asked if the screen replacement was an OEM screen. I was told it was. It absolutely is not. The oleophobic coating was wrong, it had a dead pixel right from the get go, and the fingerprint reader works terribly.

Don’t lie to your customers.

edit – In response to the owner: A “guarantee” doesn’t mean squat when you flat out lie to your customers in the first place. I explicitly verified with the individual running the shop, more than once, that I was purchasing OEM Samsung screen. You lied, and installed a cut-rate third party product. Why would I ever bother casting my shadow in the doorway of a business that lied straight to my face, more than once?

I brought my phone in for a screen fix and they didn’t have my screen IN store, but was able to order, and get it in 12 hours, and then fixed in 30 min! I thought I’d br without my phone for way longer! It was very easy to get an appointment and their customer service was great! I’d recommend to anyone! 10/10