Cellular Repair in Maumelle | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

My daughter and my son have both come to this location multiple times to have their phones fixed. Between the 2 of them I am sure they have spent more than 1000 over a couple years on new screens….last week my daughter got the screen replaced and had problems ever since and then today the screen went completely out with a “blue screen”….it was still chiming away when she got notifications and whatever but she just couldn’t see anything. She called and the person who answered the phone simply said “hello” as if answering his personal phone….that was weird, then when she clarified the business he seemed annoyed…he told her to bring the phone in and he would look at it. It still had the new case that they had put on it last week themselves and she had not dropped it or anything. Since she didn’t have their paper receipt on her they didn’t want to honor the warranty….I had to step in and be more assertive than I care to be bc this is ridiculous, the screen was obviously faulty and not my daughters fault and what is the point of having a warranty if you refuse to honor it. The young man insisted she was not in the computer even though the other young man last week made a joke about her being a frequent customer ….long story short….I paid 65 dollars so my daughter could have a working screen on her phone bc she needs it for work BUT I will NOT recommend this establishment to any of my clients or friends unless the owner contacts me and makes this right. We asked to speak to the manager or owner and the young man refused to call him or her…if it was my business I would be livid!!!! This is not good customer service…do better!!!! Hire better!!!!

Don’t be mistaken with the 4+ star ratings. I was clearly fooled. I had to get the usb port replaced of my pixel 3xl phone and the first time I went they replaced with a defective port which they said is new and I was charged with $80. When I checked it I informed the guy in the shop and he said the guy who worked on it had left for the day and asked me to get it next day. The second visit he said he will order a new one and check again. But he said would charge me another $50 for that. I wondered what all that 90 day warranty meant? I told I won’t pay for something that you did not even fix and then he agreed to fix it with no extra charge. I go to get it fixed on 3rd visit and then I see my phone not in a good condition – cracked tempered glass, back panel not fixed well. I was actually supposed to pick up the phone the prev day but the next day I see my phone in this condition (as shown in picture). The port is not even working putting and I am obviously sad to see my phone in that condition and i brought that up saying I see scratches and stuff but he was extremely impolite and rude. I just walked off.

Cellular Repair is extremely friendly and has super fast service. They truly do provide quality cellular repair service. I recommend them to anyone looking to repair there smart devices really quick and efficiently!