Central Computers in San Francisco | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I have been a loyal customer of Central Computers for nearly 3 years. Always great service, had no issues…until today. They refused to honor their return policy when I attempted to return a motherboard that was fried by a faulty AIO cooler, also purchased in the same order. They claim there are bent pins on the motherboard CPU socket, and thus they are unable to return it.

I’m sure they get this all the time. But there are *zero* bent pins. Just some burned ones from when the AIO cooler fried the motherboard. See for yourself – pictures attached.

Even after being shown proof with a high-powered magnifying glass, they point to the difference in color as proof that there are bent pins and repeatedly refused to honor their return policy.

They did let me exchange the faulty AIO cooler – but not before taking nearly two hours to meticulously count every single screw and tiny component, presumably to try to find a reason to refuse this replacement as well.

Don’t get me wrong – I’m no Karen. I was polite (but firm) in my insistence on the integrity of the CPU socket. But they refused.

I’ve spent tens of thousands of dollars at the store, and they will not get a penny more. Shame.

Wanted to leave positive feedback for Rick. Over the years he’s built me multiple desktop systems and they exceeded my expectations each and every time. His knowledge, turn around time, and even the price for hour labor here is awesome. Even the due diligence to cable management and maximizing all USB ports is there!

This may sound hyperbolic, but what you get vs what you pay for is awesome… maybe the most reasonable in the entire city of San Francisco in terms of hourly rate & value. My absolute favorite thing about him is that there’s no agenda to sell you overpriced elements to a build that other little in terms of a mechanical return. No upsell on liquid cooling, or even an attempt to layer more sticks of RAM into your tower. If you ask him a straight question, he will give you an honest answer. IMHO, this is exceedingly rare with service professionals who seem to relish adding unnecessary expensive parts onto all projects.

Thanks for everything central computer, I have yet to have a bad experience in all these years.

Cheers!

Rick and Central Computers SF did an amazing job bringing my computer back to life for a very reasonable price!

I built my own mini-ITX PC that didn’t boot up the next day. After trying to debug the issues myself for a few days I decided to seek out professional help and I am very glad that I did! Rick quickly diagnosed the issue to be a faulty motherboard, replaced the motherboard, and professionally put my PC back together. It works great now and the cabling is immaculate.

Without his help, I would not have known which part of my custom build was faulty! I actually feel much more confident in trying to build my own PC now that I know that I can stop by Central Computers SF if I run into any issues!