Computer Connection in Novato | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Brilliant local computer & computer repair shop. There is a reason 99% of mom & pop electronics stores closed but this one is still open & has been for at least the last 20 years (that I can remember, probably longer honestly). Usually at local mom & pop computer stores they have a very limited selection of merchandise & services & prices are much higher than Best Buy or other big electronics stores. This is not the case here. They literally have TONS of replacement & upgrade parts, OEM & aftermarket alike & competitive low prices. They also have Mac & PC laptops & Desktops for sale. The staff is SUPER knowledgeable & always gets me the correct part or service. I’ve never been upsold on something I did not need, in fact most of the time I end up being sold my merchandise for less than they list in the store! I mean this place is great!!! 5 stars all day.

I can’t speak to the technical competence of Computer Connection’s owner and employees (at a standard rate of $125 per hour, it should be good), but the customer service is among the worst I have experienced. The employees did not return multiple phone calls and the owner did not call me even after I visited the store and had one of the employees write the owner a note asking him to call me. Because of Computer Connection’s poor customer service, I took my business elsewhere and was able to obtain the services I needed for a fraction of the cost.

Brought in a two year old Lenovo laptop that was lightly used but out of warranty with a squeaky case and wrist rest that was making annoying noises on a constant basis… while warning me upfront that they couldn’t correct design and build issues, they worked on my machine for a week and got it done… no more squeaks and rattles! Outstanding attention to detail and if I ever have a software related issue I won’t hesitate to go back…