Computer Guys Inc in Missoula | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I always strive to support local businesses, so when my MacBook battery started dying frequently, I chose Computer Guys over shipping my laptop to Apple.

I dropped off my 2018 MacBook Pro laptop, explaining that the battery life was short and system diagnostics indicated a replacement was needed. They charged a $75 upfront fee for their own diagnostics, assuring me that if it was the battery it could be replaced in less than a week, in-house, and I’d get a new keyboard & trackpad for no additional cost since it needed to be removed for the battery replacement.
Despite me being confident that only the battery needed replacing, I agreed to the diagnostic fee and was told they would call Monday to confirm the repair.

They called on Wednesday instead. They apologized, saying they couldn’t replace the battery in-house, the repair would take longer than a week, and the keyboard replacement was no longer included. Every initial assurance was now false. They claimed this was a ‘rare situation (1 in 1000).’ I was empathetic.
They needed to send the laptop to Apple, which could take weeks and would cost $500, insisting ‘this was Apple’s cost with no profit for them.’ I found this unnecessary to mention to a customer.

Still wanting to support a small business, I politely requested:
1. A partial refund of the $75 diagnostic fee, or
2. A discount on the $500 battery cost, considering the delays and unmet promises.

Their response: No.

I chose to pick up my laptop and send it to Apple myself. I was OK with losing the $75 if it meant not having to continue this experience.

Final score:
Cost: $75
Days without laptop: 5
Fixed Laptops: 0

Next, I submitted a ticket to Apple. They sent a shipping box within 24 hours, and I received my laptop with a new battery 36 hours after shipping, all for $268.95 (receipt attached). Even with the original $75 charge, I saved over $150 from what Computer Guys quoted.

Post-game analysis:

If you have an Apple device in Missoula, consider shipping it yourself directly to Apple for repairs.

A simple $20 discount could have saved Computer Guys from this review.

I shattered the back of my iPhone and after trying to get it repaired through a different company I was recommended to go to The Computer Guys. I am so happy I did, Matt was able to help me and get my phone fixed so fast! The part was overnighted and fixed way faster than my other options. As far as I’m concerned the only best option is to always go to The Computer Guys!

Computer Guys were recommended to us by a friend. What a positive experience. They fixed our problem quickly (within 5 minutes) at no charge and sent us on our way along with a couple of tips should the same problem reoccur. We will definitely use them again. A very good first experience. Thank you!