Computer Heaven in Cedar Rapids | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I took my granddaughters Apple laptop in for replacement of damaged screen. Was told they could order new part and the amount it would cost with estimated time for shipping and repair.
Paid them upfront for the parts and labor and waited for a phone call to let me know it was done. After the date I was told it should be ready I waited for 1 week and called them to find out it was done. My granddaughter picked it up and when she got home turned it on and only half the screen was working. I took it back and was told it was a bad screen, so they ordered another one. I waited the estimated time I was told it would be for the part to be in and time for repair again, and same as before no phone calls.
I made a number of phone calls and stopped in to check how the repairs were coming along and was told still waiting on parts.
They final got the new part in and replaced it and then was told they needed the plug-in charger because the battery was not charged up enough. (I would think a computer repair shop would have one but quess not?) Took the charger in and waited for them to call me to come pick it up. No call so I stopped in again and was told it may have a bad battery, or something else may be wrong with it. I did get part of my money back after they sent the 2nd screen back for credit. I don’t understand why the 1st screen would at least come on, but the 2nd screen wouldn’t and then told it may be the battery or something else? I had to make all the calls to check up on the repairs or stop to see how things are going on the repairs. Very poor communication on their part about the whole ordeal. I would not recommend them to anyone.
John Jensen

EDIT: the reply to this review is the owner lying to attempt not taking responsibility and is actually disgusting. If you read other reviews you will find the same thing. I was trying to give them benefit of the doubt but I’m done with that. Avoid this place.

The people were nice but I feel like I got scammed. Took my PC that won’t turn on in for the advertised “free 15 minute diagnosis”, called back 2 days later with them telling me they forgot to call back, they said their guy looked at it for an hour-ish longer to diagnose it(*without* my knowledge they were gonna do that to begin with) and they still don’t even know what’s wrong with it. So I gotta pay a decently large fee for zero progress made on what’s wrong with my PC and I can’t go pick it up unless I pay them.

I hope a small business like this can communicate better with customers and learn how to do things better. No offense to them for just trying to make money but I’m not the only unhappy, disappointed customer. If you’re gonna charge me for a diagnosis ATLEAST actually diagnose it instead of telling me you don’t know and can’t say for sure without me paying you even more?? 🙁

Terrible service.. He charged me when I dropped of my playstation 5 before working on it then when I picked it up he told me I owed him for his service that he had no proof of me paying! Thankfully I pulled up my chase credit card statement and proved to the owner that I did pay so if I didn’t have proof he would of charged me twice! Playstation controller looked like greasy hands were all over it very dirty looking and the outer white case of ps5 had scratch marks all over one side of it like it been rubbed around on a surface. My disk drive didn’t work when I picked it up and it did when I took it to them which I took it home and took it apart “youtube” they forgot to plug in the disk drive… They did fix the system cause it wouldn’t turn on and it now does.. Took them 2 extra days from what he told me when I dropped it off. Do not recommend personally with my experience not professional at all. Keep your record of payment so he don’t try to charge you twice..