Computer Repair – HB Computers in Newport Beach | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Simple fix of wiping graphics drivers via windows and clean installing via windows. I wouldn’t have minded paying the fix for such a service yet they tried to scam me of $499 to replace 2 hard drives that have no OS or drivers installed into them. When I stated that and asked why, the owner didn’t give much of an explanation and then said that he’ll reduce that price to $399. His infamous words of “money doesn’t mean everything” is his hook. I did my research before picking up computer because I am not computer illiterate and consulted Windows only to get multiple responses from advisers and tech support that what I was offered was a scam. I went to pick up my computer and confronted owner. He stayed true in his stance even when I explained what Microsoft said. He said he would have diagnosed my computer for free if I called him personally. He was willing to return my $50 diagnosing fee. I asked if I unplugged my HDD’s the problem should not occur and he said most likely but not guaranteed. I said for him to keep the $50 because I know workers need to get paid. Went home, did said action only to still experience my same problem. Went to Microsoft store the following week and they recommended Micro Center. Micro Center fixed my PC next day and said it was a corrupted conflicting graphics driver and did previously said fix for free, only paying diagnosing fee of $40. Although HB Computers’ owner’s practice was predatory, he stayed mannered. I understand paying for utilities, venue, workers, and supporting family, but I am disappointed that he would try to make so much out of me over an easy fix. I am sure this owner does great work with businesses that need help that have larger contracts but for personal work, I would look elsewhere. Oh and they lost a screw to my case… There is a lot more to be said regarding their diagnoses section and the screen captures but It is for their reference of them knowing that I am paying attention.

I don’t write many reviews, but the HB Computers team did such a phenomenal job I have to write one. I am an executive at a global retail products manufacturer. I travel quite a bit, so my laptop is really my office – all kinds of programs and documents. Just before a significant trip, I was locked out of my computer. It had been so long since I connected to my company’s server via VPN in the home office, that the server removed my laptop from the active computer list – essentially my computer no longer existed to the company. Kathy, Billy and Rudy at HB Computers were able to get access to the memory and download documents to an external hard drive – just in time for me to make my flight. Extremely helpful and timely. Thank you HB Computers!!!

I accidentally stripped a screw in the internals of my device, so I’ve been looking for a repair store all day to help remove it. Today, I called HB Computers, talked to Matthew and Kathy over the phone, and even though they were not familiar with the device I had, they allowed me to take it to the location and examine it for me. They handled the issue quickly, were super friendly, and even took care of it for free! This is excellent service, and in the future I’ll keep this place in mind if I need any further computer troubles.