Computer Rocks in Murfreesboro | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I brought my laptop in to get fixed because the screen was broke. They said they would look at it and get back to me in a day or two. They never called me so a week later I go into the shop and check on it and they still have not checked it over. The next day I called them(they never called me) to see about it getting fixed and they said it needed a new screen and they told me the price. It was $300 more than Best Buy but they could get fixed quicker so I agreed with the price and told them to fix it. I was told it would only take a couple of days. I called back three days later and it was fixed but was then told it would be another $200 more now, I told them I was only going to pay the price I agreed to and not s penny more. I went to pick it up and the screen worked but the keyboard didn’t, which it was working when I dropped it off. They said they would fix it quick and have it back to me the next day. Two days later I call and ask if it is fixed and they said it was. I drive over there again and it was working but some of my apps were not working, which should have not been touched since my screen was the only thing broke. I would not use them again and I highly recommend to others the same. The owner listened to my complaint but only gave me $15 off for all my trouble and driving back and forth to their shop. There is no customer communication, they change the price of what they quote you and you have to check to make sure it is working before you walk out the door. They didn’t even check to see if my laptop was working properly.

First off, they are very vague on pricing. They gave me a price for replacing a hard drive. I had them complete the work. Once the work was complete, I was called and informed that I was being charged for $100 in labor, which was never mentioned. I was never told about their cost of labor. They basically charged me $300 for a 4 year old laptop that was $300 when I bought it. When I arrived, they had 2 young teenagers working the front, and I truly believe that was due to them knowing I was upset at the hidden charges. Then, once I arrive back home and begin to boot up my laptops, It gives me an error message stating that my hard drive (which was just replaced), was not installed.

Secondly, I had them repair 2 laptops, both had 1TB hard drives already. They were replaced with smaller (SSD) hard drives, (much smaller). I was charged almost $600 total to repair these laptops, and one of them isn’t working. They did drop the price by about $80 to make me happy. But honestly, I am getting more and more upset, the more I think about it. I will be going back tomorrow to have them fix my non-working laptop, and I hope to have a better experience.

Amazing service! The guy helping me actually called me a few times during the process to update me on what was going on. He said it was one thing which was expensive but I need my computer and agreed to have it fixed by him. He called me back and apologized because he found the actual issue which was actually cheaper that previously quoted. To me that says a lot about a company. Instead of just charging me to fix the higher values issue they admitted their mistake. They have to order my part so I have my computer back and working for now but I have to take it back in a few days to get the part installed. Paid Half up front and the other half will be paid when the part comes in and is installed. To me that’s a pretty good deal. Their bench fee is cheaper than best buy. Bench fee is basically you paying them to check it out and to get it back you have to pay. The last time i took something to best buy it was like 99 Comouter rocks is like 25…so way cheaper. Definitely coming back if I have other issues. Thank you!