Computer Runner in Tustin | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Disappointed with the price.

Came in for a SSD install and transfer. They gave a rough estimate over the phone that was at a reasonable price. The process was polite and professional.

Dropping off my PC they called back update on the service, and quoted a significantly higher price range, with no definite answer on the final cost.

The next day I come in to pick up the PC, I was invoiced for the highest possible price they quoted. While I understand the hesitance to offer a definitive quote until the work is done. It just doesn’t feel good to not know the price the whole time a service is done. I have dealt with other PC repair service companies that were way more upfront and I’m happy to pay in the beginning.

EDIT: Received a call back from the business. They listened to my pricing concerns when it came to setting expectations and answered all my questions when it came to my gaming PC. They really care about customer satisfaction, and the quality of their work shows. Changing this review from a 3 star to a 5 star.

I wish I was able to give Computer Runner more than 5 stars, My laptop screen was damaged and of course didn’t know about this great repair shop, so first I took it to Best Buy, the price at Best Buy was about twice as this place with 3 weeks of wait time, then took it to MicroCenter and it was even worse, someone suggested to take it to a local shop and I found this place online and I’m glad I did. The quote for repair was really good plus wait time was about a few days. As a supporter of small businesses, I will always use their services from now on. I have talked to Scott and another gentleman, they are super nice and friendly and very patient. I recommend this place to all my friends and family. Thank you so much guys at Computer Runner. 🙂

I came across this repair shop because my laptop’s battery gave up after 1 year or so of needing a replacement. I was so worried that all my documents and information was going to be wiped but Scott went above and beyond to repair my laptop. He was able to save my documents and information and replace the battery along with other repairs. I am so glad I came across this shop. He was very transparent and I appreciate the fact that he called and told me all the things he needed to do before going forth with it. He gave estimates of how much all of the repairs would cost plus service fees and they were all reasonable prices. If I ever have any tech problems again, I definitely know where to go. Thank you Scott!