Computer Wizards in Eau Claire | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

My four year old All-in-One Windows 10 PC decided not to boot one day. Since I’m new to the area, a friend recommended CW. They readily diagnosed the issues and proposed solutions. However, the screen broke when they attempted to open the back to do the repairs. They were most apologetic and anxious to make it right, so they ordered a newer, refurbished unit of the same type and manufacturer to replace it, at no cost to me. Unfortunately, the replacement was damaged in transit–what a comedy of errors–so they ordered yet another one. It arrived intact, so they transferred my data and software from their backup to that computer and only charged me for their labor (quite reasonable). So, I ended up with a new(er) computer with the latest OS and better components. I don’t hold them responsible for the problems they encountered and feel they handled it in a fair, friendly, and businesslike way. And, the new computer is great! Will I use them again? Yes. That’s the best recommendation any business can hope for.

I called with a question and it was immediately clear I was not going to be a high-paying client. The tech spent quite a bit of time volunteering his expertise, even giving me free information on how I could fix the problem myself for free. I’m absolutely satisfied at this time.

Bear in mind when you do have a sincere problem that there is a minimum payment amount regardless of what you have done. That’s the only reason I’m giving 4-stars, however they do need to make a living so that also makes certain sense!

Price was really reasonable and they were friendly enough. Would’ve gave 5 stars but they returned me to windows10 after asking me specifically which windows was my operating system (was 11) Also both my sata cables were non operational so two of my drives wouldn’t appear after repair. I installed new cables during troubleshooting and it worked, no idea what happened there but they did do the work quickly which was nice.