Computer World Sales & Service in Naugatuck | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Avoid this place. Massive overcharge!!
The fan on my laptop died so I bought a replacement fan. I asked computer world to replace the fan for me. “Did you buy the right part?” he asked. “Yes I double checked my specs. It should work for my model.” I replied. I am aware of computer shops charging hourly labor charges. I told them upfront it wouldn’t take them an hour and I didn’t want to be charged for an hour.

Them: “This might take up to an hour. Sometimes fans are under the motherboard so its more complicated than usual.
ME: I just opened my laptop and looked at the fan. Its out in the open. It wont take an hour. It wont even take half an hour.
Them: Did you damage the cords when you looked?
ME: What? No. Here’s my laptop.

A couple hours later his employee calls and says his boss is charging me a full hour of labor. I confirmed with the employee that it was a total of one minute of work. I went in to pickup my laptop and to say that I didn’t agree to pay for a full hour. The owner demanded a full hour be paid. He kept lying straight to my face while overcharging me. “I have to do it.” “The new fan was in a case that I had to remove”(a couple seconds of work) “Everyone does this”.
I wish he was upfront with his customers so I could have never gone here.

These guys were great! I brought my laptop to them with the hope that they could save a presentation I had saved for a class I’m taking and fix my laptop as well. It turned out that the hard drive on my laptop was done for but they helped me with the purchase of another one and also transferred my files from my old laptop to the new one I got from them. I am very pleased with the service I received from them. They kept me updated as to what was going on with the diagnostics process and once it was discovered that it just wasn’t in my best interest to replace the hard drive, they answered all my questions and addressed my concerns with buying another one. If and when the time comes that I need computer work done again, they will be the only ones I call! Thank you guys for everything!!

Laptop crashed–would not load beyond Lenovo intro screen– and brought into the shop and met Bill, the owner, who explained what might have caused the issue and his confidence that it could not only be repaired but upgraded from Windows 8.1 to Windows 10 at the same time with my documents, pictures, etc., intact for a good price——much less than buying another at Walmart. About 2 hours later Bill called, job complete. Brought it home and I’m entirely satisfied and do certainly recommend the business to anyone in need of service to their equipment