Connecting Point in Medford | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Came and dropped my MacBook off because my screen broke. They charge a $50 fee to look at it and see what’s wrong which is fine and then call me back same day. To tell me what’s wrong and they need to order a part and it could take a couple days etc.. cost $675 to fix it again I get it that’s fine. I dropped it off Monday June 10th it’s was done and ready for pick up by Wednesday June 13th they did not reach out to me or say anything I waited till next week Wednesday, June 19. I called them say hey it’s been about a week and a half. I’m calling to check up on my computer see when it’s ready to pick up and how is it going? They tell me it’s been ready since June 13 not once did I get an email or call or text or voicemail. They did nothing to contact me they make you sign a contract before they even proceed to fix your devices saying if you don’t pick up your device in a certain amount of days that they won’t hold it and you don’t get it back so that’s extremely sketchy that my order was done and I was never told about it and had to call and see what was going on extremely unprofessional when I paid over $700 total and I use my laptop for my business and had to go an extra 6 days without it when it was ready to be picked up because they never did any reaching out to let me know. I will never be using this company again for any laptop repairs in the future I highly recommend using smart help/ apple service Mac the only reason I didn’t go with them first is because it was a $100 fee to see what the problem was they weren’t as sketchy so it’s probably worth the extra $50 unbelievable what this company did to me and who knows how many others

Never go to an apple place to buy apple products. It’s like taking your car to the dealership for repairs, EVERYONE knows that’s the worse thing to do.

Going here is like going to a used car lot, they are just trying to sell you ridiculous upsells. If you buy a new iPhone or iPad, they will offer to transfer the data to the new device…for $69!!! What the frick? The new device basically does that FOR you when you first turn it on, it just automatically transfers everything, you just have to click NEXT like 10 times and BAM it’s done, and they want $69 for that!?!? Every other phone store in town will transfer data from your old device to your new device FOR FREE. Not this place.

The Service people are like robots. Sometimes you’ll start with one and they’ll just wander off and tag-out with another who has to ask you all the same questions again about the problem you’re trying to solve. so bizarre.

Also, if you have a minor issue, they’ll tell you that you just need to replace the entire device. Seriously? I called another repair place and they were willing to actually FIX the problem, but my friend had already bought the new iPad (her screen was cracked and was old, so a new one was okay in this scenario). Anyhow, go someplace else first if you need repairs done. Also, you can buy the same devices online for about 10% less anyhow.

Went in for a case and screen protector for my new iPad that I had just bought from Best Buy. They explained to me that they didn’t have “loose” screen protectors that I could buy to install myself, and that if I wanted one, I’d have to cough up $50 to have one of their “technicians” install it. Annoyed, but just wanting to protect my new iPad, I agreed.

As I was paying, the guy at the register asked me, almost in a scornful tone, “why did you buy it at Best Buy?” suggesting without actually saying that I should have bought it at Connecting Point where it was $150 more expensive (I checked). I wanted to say “none of your business” but I explained that I had Best Buy gift cards to use.

When I got home I noticed 3 huge pieces of lint/hair beneath my new $50 “professionally installed” screen protector. It’s annoying because it’s obviously just a $5-$10 screen protector that they buy in bulk and charge $40 to install…