Copperas Cove Computer Services in Copperas Cove | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I brought my laptop in because a screen I replaced was lighting up but showing no picture. I took it here to have someone more experienced than I troubleshoot. I walked in on a Friday and was assured I’d have it looked at almost immediately. He had one desktop on the counter that he needed to get to first. I work in the oilfield so my schedule is hectic and I’m gone for weeks at a time. 2 weeks went by and I heard nothing so I dropped in. When I did and asked about it he told me that the screen wasn’t working and that he would need to order a new one. I explained the screen was new. He said “oh” and that he didn’t know that and it wasn’t in the notes even though it was him that I first spoke to. He told me he’d take another look and call me. This got crazy at work I was out of state for 6 weeks. During this time I got no calls or updates. When I came back I dropped in and he told me he believed the screen all together was faulty. I asked to have my broken computer back. He didn’t charge me (thank god) but when I got my laptop back my charger was missing. He looked for 20 minutes called someone else asking about it noone knew where it was. Told me he’d continue looking and call me when it was found. Work happened and I was gone for 2 more weeks. No calls, nothing. I dropped in asked about my charger and it was like they had no clue about it. Wasted my time another half hour and found nothing. It has now been another 6 weeks and STILL NO CHARGER AND NO CALL. I’ll cut my loses. Very unprofessional, I would seek other businesses before heading this way. Sorry bud I hate that this had to be done but it is what it is.

Brought in a custom desktop PC to replace damaged power supply and verify that there was no damage to other components. Verified during free diagnostic, no damage to other components. When they replaced the power supply, the 2TB hard drive failed. Hard drives can fail on their own, but the balance of probability when a technician is working inside the case speaks to human error. Their solution to the problem was to install and image a 1TB and call it good. They refused to take ownership for the failure and insisted that the refurbished replacement drive they installed was all they would do without additional payment. To make matters worse, the drive they installed gave a “Windows detected a hard disk problem” fault within an hour of bringing it home. So they replaced the part they likely damaged with a faulty part. This company is demonstrably incompetent, negligent, and averse to responsibility and I cannot caution a would-be customer enough. Do not solicit their service.

I brought my computer here awhile back. They were unable to resolve the issue. I got my computer back with dust and debris behind the screen. I should have called them about that but I just didn’t want to deal with it anymore. I also had to speak to managenent to get my refund. They were trying to make me pay for a part that didn’t work. It was overall an unpleasant experience.

I have since moved and decided to take my computer to another business. Upon removing the screen, there was more damage than I thought. There were bent prongs, disconnected wires and missing screws. I personally wouldn’t recommend trusting these people with your devices.