CPR Cell Phone Repair Bozeman in Bozeman | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Unfortunately, I had a very negative experience here. My iphone 13 needed a screen repair and Cameron did a fine job replacing it and was faster than he said it would take. In fact, Cameron is good at his job and I have no issues with him.

My problem is that they did not inform me that after a screen repair that the phone water resistance is no longer rated at IP68. This would have been great to know as I would have made changes to my behavior going forward. I got my phone wet again well within the limits of IP68. Despite that my phone died and now I need a new phone, and my new sceen for which I spent $250 only lasted 3 days.

I felt like not informing me of the change of water resistance status warranted a refund. If they told me, I would have done differently. Cameron told me that there was nothing he could do as their warranty policy does not apply for physical damage including water damage. However, in my case, I felt that the warranty was irrelevant as I was not informed the performance of the phone would actually be different after getting the screen replaced since the iphone 13 has a IP68 rating. I left and returned and was a bit more firm. I definitely had the intention of staying respectful and professional which Cameron also was.

However, Cameron let me call the owner because the decision to grant a refund is one that must be made by a more senior worker. This is where things went very downhill. The owner was immediately extremely rude and unkind. As soon as I described the situation, he laughed at me and the first thing out of his mouth was “not gonna happen” in response for my request of a refund. I told him that it was a result of the screen repair that the water resistance changed which he essentially agreed with since he said that that was “common knowledge.” Maybe, but it was not common knowledge to me or my acquaintances. He then asked me “did Cameron get your phone wet” several times interrupting me. I told him that that question was a red herring as what is more relevant is that I was not informed that the water resistance changed (ie the performance of the phone changed). He then told me that there was nothing he could do to which I responed, “there is something you can do; you can give me a refund.” I want to emphasize that I did not raise my voice in an overtly aggressive way nor did I intentially insult him or use deragatory languange. He then told me that if I did not leave right away he would call the police on me for trespassing. He threatened to call the police after the first time he asked me to leave. He never took the time to hear me out.

I feel as though the owner immediately escalated the situation without cause. He could have said, without laughing or being immediately rude, “I will not give you a refund. Please leave.” While I would have still been frustrated, it would have been a much more civil discussion. I demanded a refund in a non-aggressive way. This was very expensive, and he showed absolutely no understanding or sympathy. My impression is that the owner must deal with difficult customers often enough, but mistakingly assumed that I was rude and aggressive and then acted the same. I was very unimpressed with the owners lack of civility. I did not deserve in any way the threat of calling the police. He started the conversation aggressively and ended it even more so.

**Edit** The general manager was dishonest in at least two areas in his response to my review. First, he was immediately derisive from the first thing he said even though I was calm the entire time. He did not reply “not gonna happen” after the last time I asked for a refund but the very first as it was the very first thing he said. He blatantly lied about that. Another source of dishonesty is that he asked me to leave several times before threatening the police. He only asked me to leave twice. After talking over me and not allowing me to actually explain why I did not think the warranty was relevant in my case, he asked me to leave and threatened to call the police immediately. I wish this was recorded.

If you want bad customer service please talk to Megan at the store. Not only will she hang the phone up on you when you complain that it’s taken 3 weeks to get a screen protector machine hooked up. If you need a screen protector you will be at the back of the line because they got busy with more important stuff. So 3 weeks I have called and gone in. If you want bad service she is your woman and will hang up on you like a toddler. I would like the owner or manager to contact me.

Highly recommend. Went in for a tablet repair as it wouldn’t charge and I thought my 3 year old broke the port or put something in it. The very nice man went to work on it immediately and had it fixed in just a few minutes. Did not charge me anything for the super quick repair. Also got to meet their awesome friendly store dog that is a young male old English bulldog. Awesome dog and awesome store. Will definitely go again if I ever need help with a tablet or cell phone.