About CPR Cell Phone Repair West Chester:
Our main services are Electronics repair shop and we are Located at 2 N 5 Points Rd Unit 2, West Chester, PA 19380, United States
Repair Services offered :
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
Did a great job getting my Samsung Galaxy back glass replaced and back reglued in about an hour.
Appointment process seemed smooth, but ended up being confusing. I’d scheduled the repair online the day before and received two text messages confirming the appointment and also confirming that they would be able to make the repair while I waited. However, when I arrived at the scheduled time, I was surprised to be initially told (apparently by a different employee than whoever texted me) that they wouldn’t be able to finish my phone that day because they had too many phones ahead of it in the queue. When I explained that this was not what I’d been told via text (and further didn’t work for my needs), they somehow managed to rearrange the schedule to handle my phone as originally planned, but it seemed like the internal communication re my appointment could have been better. In the future, I would call the day of the appointment to double check availability before I went in.
Appointment process seemed smooth, but ended up being confusing. I’d scheduled the repair online the day before and received two text messages confirming the appointment and also confirming that they would be able to make the repair while I waited. However, when I arrived at the scheduled time, I was surprised to be initially told (apparently by a different employee than whoever texted me) that they wouldn’t be able to finish my phone that day because they had too many phones ahead of it in the queue. When I explained that this was not what I’d been told via text (and further didn’t work for my needs), they somehow managed to rearrange the schedule to handle my phone as originally planned, but it seemed like the internal communication re my appointment could have been better. In the future, I would call the day of the appointment to double check availability before I went in.
I have gone to this store on 3 separate occasions and each time they have been nothing but great. My most recent experience was on. Late Friday afternoon. My phone screen stopped working for no other reason than it wanted to. I got to the store around 445pm. The guys looked over my phone and helped me file my claim with my insurance ( they have an in-store computer to assist , because well…my phone didn’t work!). They were able to fix my phone and had me out the door before 6pm closing time. Everyone is so polite and kind!
Nate was amazing. Called up and explained my issue. He gave me options of potential problems and told me to bring it in. Great transparency even from the beginning. Got to the store within minutes, and even though they were about to close, Nate acted like it was the first customer of the day. Issue that I had was resolved within minutes actually and back out the door. Highly recommend this place,
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