Cyber Exchange in Agawam | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I wish I could give negative stars. I brought my computer down to be fixed yesterday, I received a phone call today saying the problem could be fixed for 180.00. I was at work, so I gave him the go ahead and told the man I would pick it up tonight. I got home with my computer, plugged it in, and the problem wasn’t fixed. Now I have a brand new hard drive for my computer, when that wasn’t even the problem, so I tried to call, and of course they do not have a working answering machine. Now I need to go back down tomorrow at closing time when I get off from work to drop my computer off again, demand a refund and the problem be fixed. I suspect now I will not have a computer for my weekend off, nor Christmas.

***Update****
I brought my computer down the next day and informed the man in charge that the issue was not only still present, but worse than before. He told us “Sorry the Tech guy isn’t here every day, come back tomorrow”. So we left the computer there, and we received a phone call the next day saying “There is no problem it runs fine for us, we will not refund your money, come and pick it up when you are able.” We will NEVER be returning to this poor excuse of an establishment. $180 ripped off with no work done, hopefully the BBB can help us resolve this as they will not work with their customers.

Don’t give this place the time of day. A couple months back I contacted this shop for help replacing a battery in my macbook. The person who responded went so far as giving me a quote over messenger sight unseen. It took a while because of my schedule but I finally got a chance to bring the laptop into the shop and when I did I was met with rudeness and condescension. I was told that it “wasn’t worth fixing” and made to feel like an idiot for trying to give this shop my business. They couldn’t have been clearer about not wanting the business. Well, your wish is my command. I left and have no intention of ever returning. The staff here is rude and they treat you like garbage for daring to try to spend your money with them. Steer clear.

My computer was riddled with viruses. I mean CRAZY! I dropped of my computer at Cyber Exchange after calling around to different places for quotes. Their prices were THE BEST and I could tell by the phone conversation that they know what they are doing. Other places quoted 2-3 times as much and one needed to ask someone else like they had never done it before! $85 later and a one day repair, boom! All better! The only downfall is the repair guy isn’t there everyday so I was without my computer for a day and a half, but SO worth it because it was done by noon on the day he was there.