Daedalus Teks in Albuquerque | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I called these people after picking them from the phone book just to hook up a new printer at one of my 7 stores. They couldn’t fit me until 3 days later but I went ahead and made the appointment. I informed them at the time that I wouldn’t be there but the manager of that store would be there. The day of I guess they showed up 30 minutes late which was no big deal but the manager and the tech couldn’t figure out what the password was to get onto the computer even though I wrote it on a bright pink sticky note and stuck it to the computer screen. I guess they tried to call but it just happened to be at the one time my phone had died and I didn’t know . The tech was at the store less than 7 minutes and left. When I called 7 minutes later he said he was pulling away from the store and I begged him to go back. He was sooooo rude and hateful and said he had better things to do and they could maybe fit me in 3 day later!!! When I spoke to the manager at the store he stated that the tech showed up 30 minutes late and was very rude from the minute he walked in and kept saying he had better things to do and places to be. The manager said he was trying to figure it out and was begging the guy to stay. I told him never mind sir I’ll find another company. I called another number from the phone book and they came out the same day and got it done in leads then 15 minutes for cheaper. The new tech was so nice and helpful that he is the new IT guy for all 7 of my locations and we will use him often. Now the kicker, these terrible people had the audacity to send me a bill for $136 for “no showing” the appointment!!! I can’t even believe that they would do this after everything that happened and after their tech was so rude. Do yourself a favor and avoid the stress and wait time and don’t even bother calling these guys. If they make time for you they will be late and will let you know from the second they get there that they have better things to do. Wow. Blown away. Needless to say I will Die owing this $ to these terrible people.

Said they were open on Saturdays. Only reason I went. Have been closed the past two Saturdays without notice and still have my PC. Always smells strongly of weed. Pretty miserable experience overall.

Post-reply from owner: I went to Best Buy because DT also hadn’t properly resolved the issue I was having. The advice from Best Buy was better, as was the customer service and hours.

My PC fan was malfunctioning, causing the CPU to overheat and crash while I was gaming. I called and brought it in and they were able to get it up and rolling within a few hours. Now it’s running better than it was when I bought it. They gave recommendations for upgrades as well. Not pushy at all and super affordable. Would recommend.