Dave’s Computer Repair in Escondido | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I had an unfortunate experience at Dave’s computer repair shop that left me feeling dissatisfied and frustrated. I brought in my expensive Dell XPS 13 laptop, which wasn’t turning on, and was quoted $75 for a diagnostic. I left my laptop with its original charger and was told to expect a call in 3-4 days. However, on the 5th day, I had to call Dave myself to get an update on my laptop. He informed me that the motherboard was fried and that it wasn’t worth repairing. I was disappointed that he didn’t notify me of this earlier, as I believed it was my decision to make whether to repair it or not.

When I went to the shop to retrieve my laptop, Dave handed me what appeared to be the SSD in a small plastic bag and a flash drive with my data. It was unclear why he didn’t reassemble my laptop, but I paid the $75 and declined his $20 offer for the “unsalvageable” laptop. As I was leaving, I realized I had forgotten the original charger, so I called Dave to inform him and returned to the shop shortly after. Dave handed me a charger, but it wasn’t the original one. When I pointed this out to him, he searched for the original charger, but couldn’t seem to find it. I felt like I was being scammed, as the experience had been unprofessional and unsatisfactory from the start.

Eventually, Dave gave me a charger that was still not the original, but appeared to be brand new with some plastic still on it. As I’m not an expert in computer hardware, I can’t be sure if anything was missing from the internals of my laptop, but the experience left me feeling skeptical and frustrated. I wouldn’t recommend this repair shop to anyone, as it seems like a scam and a rip-off. Potential customers should be aware of the unprofessionalism and lack of customer service they may encounter.

Dave was very helpful since my first call. He was kind enough to walk me through over the phone to obtain some information about my laptop in order to find out what the problem was. When I was at his business, he continued to provide the same courtesy and confirmed the issue with my laptop and explained everything that he was going to do. I had got to a different place before ( squad people) and their service and attention wasn’t the best. Dave got my laptop working sooner then what he had said and help me over the phone, even after I got my computer at home. He is very respectful, polite and gives each client the necessary time. Thank you!!

I visited Dave’s to obtain a quote on repairing an old laptop. He provided me with a very reasonable quote. I was torn between repair or replacement. He showed me 2 laptops that he had for sale. Both were very reasonably priced. I went with a new laptop. He had it ready to go (with all the software I specified) the next morning. Upon setting up my new laptop, I could see that he worked into the night to get it into my hands ASAP!!! He was very knowledgeable, and a delight to work with.