Device Pitstop in Nicholasville | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I called them before going in to see if they could install a booster to my drone. They said as long as it was compatible, they could do it. After having it for a few days, they text to tell me it wasn’t compatible. I sent them the video where I purchased the booster that showed exactly how to install on the very same controller I own. After a few days, we called to check in and they told us they weren’t able to install the booster. When I dropped it off, I paid them $80 for the booster install plus a $20 tip. When I arrived to pick it up, at first they said I could get the tip back BUT they couldn’t return the money I paid them for the service…. Wait, WHAT?! So after explaining to them that there was no way I was allowing them to keep the money I paid, for something I didn’t recieve, they gave me the $80 back but then said the tip was non-refundable! I understand that people have to be paid for the time they invested in looking at the drone and deciding they couldn’t do it, but you can’t do it like that!

These guys are absolutely fantastic! We have been shopping at this location for about 10 years now, even back when it was known as Laptop Exchange! we counted it up the other day, and over the years, my family has purchased seven computers and 12 cell phones. every single time, the employees have made it an absolutely wonderful experience, going above and beyond to address any special needs or requirements we’ve had. Absolutely the best customer service I have ever experienced from a company. Highly recommend!

Took my daughters headphones in after calling to see if they could repair them and was told over the phone yes, so drove 45 minutes to get to them. Upon arrival was told they don’t repair headphones. The place was chaotic and no real way for them to tell who arrived when so you just get taken care of when you speak up. They have a nice variety of refurbished electronics and accessories available. Not sure if I will return after the incorrect information given over the phone and the long drive.