ECP Computers & More in Beaumont | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

ECP Computers is the gold standard when it comes to customer service. They are knowledgable, fast, and most importantly incredibly friendly. I had some PC issues so I called around to other shops and no one would even look at my PC for less than $150 to run diagnostics. Then I called EPC and they ran diagnostics for free! They quickly diagnosed the issue and repaired my PC for 1/3 the price I would have had to spend elsewhere and had a fast turnover too. I was already sold on them but 2 weeks after I got my PC back my power supply went out, so I called EPC and they helped me over the phone to try and troubleshoot the issues but I had to take it back in. Initially thinking I was going to have to buy a proprietary part which I was not looking forward to. Once I got to the shop they went above and beyond and researched different power supplies and found one that would work. They swapped the power supplies out for me right then and there and saved me a couple of hundred dollars. I can not recommend them enough! So if you are in the Southeast Texas area and you have any computer issues or are in the market for a PC PLEASE PLEASE PLEASE check out EPC, I promise you that you will not be disappointed!

Very disappointed in this store. Took my laptop/ tablet in to have a broken digitizer replaced. They called and said they got the part and are getting the roght one. I was then out of state for medical treatment. My son picked it ip amd shopped it to me in the original box and packing. UPS PIT IT IN A LARGER BOx WITH additional packing. No damage to anything. When I started it up the toichscreen eas not working. I returned home in Sept. and took it in with the undamaged box. I was told it was working when it left. (I know the computer eas, nist not the toich). He rold me at one point that I could just use the mouse. I paid 1200 dollars for a toich screen. If I wanted a regular laptop I xould have saved 600.00.He said it must jave been damaged somehow when shipped. NONSENSE! Talking to a friend who knows a computer tech who does good work and she can ask him to look at it. Told her I think the digitizer is the wrong one. If he finds out that it is or it’s something they did wrong they’ll either fix it or pay for it.

Not sure why anyone would wanna do business with them they are crooks, for one we dropped a laptop off to sell and said we had to leave for diagnostics. The so called Owner is the only one that can make deals, chooses not to speak to customers ignores all calls is never in location. And when he is chooses not to communicate with customers. We were told to leave it over night to be looked at no problem. Employees told us take equipment back the owner will be in contact. Kinda sketchy, well we go to pick it up on their timing owner is a complete jerk said no deal here’s your laptop. Sold to a guy tonight that knows computers come to find out two hard drives and the ram were taken out of the computer as well as the cpu seal had been broken. Will be reporting theft and reporting to BBB first thing in the morning.