Electronics Overhaul in Chesapeake | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I would give this place negative stars if I could. Honestly, the guy who took my laptop was lying, lazy, and trying to scam me. Avoid this place like the plague. Unfortunately, while replacing the NVMe drive in my laptop, I accidentally broke the connector for the touchscreen’s digitizer ribbon cable on the motherboard. Totally my fault. Now, I have worked in IT professionally for 30 years. I also collect and repair vintage computers. I know exactly how to do this repair, as well how much time it would take to do the repair. I looked for the connector myself on Mauser and Digikey, but couldnt find it. I didnt mention any of this to the man at Electronics Overhaul, as it wasnt necessary. Since I couldnt find the connector, I decided to bite the bullet and take it to a professional electronics repair shop. They do this for a living and hopefully could find the connector. Not to mention, do it faster than I could. I drove there and a very disinterested man told me it would be $40 just to look at it. Fine. What was strange is when he ran my card he seemed surprised that the $40 went through. Very strange.A connector should be no more than a few dollars and it should have easily taken less than an hour to do the repair. The $40 should have covered the work, but even if he charged me $20 more, I would accept that is the price for my blunder. When I showed him what was wrong, he did say that is an usual connector. Yeah, I know, I couldnt find it, but again didnt mention that I know anything about IT or electronics repair. Now, getting this man to say anything was a chore. I had to ask him everything to get any information, like when will I hear back from him. He said a week. I asked so I will hear from you by 5 Friday and he said yes. Friday rolls around and nothing. So I call him after im done with work and he says – and I quote-“Im having a hard time finding the connector.” Which means he cant repair it.Thats all he said.So, I asked again, can it be repaired.He then said “I can repair it for $350.”When he said $350 I knew he was lying, lazy, and trying to scam me. He very well may have looked for the connector and not found it. However, I wouldnt bet money that he did anything..So what do you do in this situation if you cant find the connector? You go on eBay to find a replacement motherboard to pull the connector from. Had he literally done one search on eBay, he would have seen you could find no motherboards, but several listing for the identical laptop, used for $85. Clearly, he didnt do any research at all. But if he had, any respectable business owner and/or a person common sense would say that since the connector or donor boards cant be found at a reasonable price, you would be better off buying a replacement laptop for $85. However, this man said he would fix it for $350! I literally could buy 4 of these laptops for that price. Of course I said no. He then asked if I wanted to send it off as e-waste. This tells me he didnt even turn the laptop on, as other than the touchscreen not working, it is a perfectly functional laptop. I picked it up later and I asked him how the hell he came up with $350. He said he values his time and it would require “microsoldering.” His time isnt worth $350/hour. Like I said, if I had the connector, I could have done this in far less than an hour and I dont even do this for a living. When I told him that you can get these for $85 why would he charge me $350, he knew he got caught. He just stopped talking at that point. So I took my laptop and left.

I am editing this review, based on the idiotic reply from the company. Bent an M.2 connector? Uh no. Its fine fine and isnt the issue. Cant find the a listing on ebay for $85? Heres one- rb.gy/hvydem . The he complains I misspelled Mauser. Oh god how smart he is and dumb I am. Then he goes off on some random tangent about another review from a different customer. And then my other reviews. Notice what he didnt talk about? His insane quote of $350. Seriously, do you want this guy working on your stuff?

I’ve never left a review before but this experience was so bad i feel like it would be an injustice to not say anything. I brought my laptop in for a repair and it sat there for 3 MONTHS. The only reason he got away with it is because I had left the area for a job where I didn’t necessarily need it with me and didn’t fully realize how much time was passing. That being said, I still called multiple times to get updates, and every time it was some excuse that ended with him saying he’d call me back and never did. I tried giving him the benefit of the doubt but when I looked at the calendar and saw just how many weeks had passed I finally put my foot down. It must’ve been my fourth time calling when I mentioned how long it had been there and he tried telling me it had only been 2 months (which is still an unreasonable amount of time to be working on it??) I was shocked when my brother picked it up that he still fully charged me! Considering the amount of time it took and complete lack of customer service I would have thought he’d refund me something? Turns out I would have been better off taking it literally anywhere else. Save your time and money and don’t go here.

Took my piece of electronics, didn’t do anything with it for six months, finally said it was ready, and it was broken more. They offered to just refund me and let me take it, I said no. They ended up mailing it out, said they would pay for the part they broke. I went to pick up, and they charged me the whole bill. Even though they broke part of it, I had to pay the third parry bill for that too. I do not recommend. BTW, the whole ordeal took 10 months beforenI got my piece back. They won’t call when they say and they don’t keep their word. Boooooo

Well, allow me to retort. I picked it up and the display DIDNT work anymore. That’s called more broken. So, as such, I paid a third party to fix something you broke.
Lastly, don’t talk about the warranty that a third party put on it because I didn’t get a single piece of paper work enabling me to even claim it. I have nothing except the sticker on it.