Executive Electronics & Wireless / 99 & Up COmputers in Suitland-Silver Hill | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Here’s a revised version of your statement:

“This establishment is unprofessional and lacks quality service. I brought my Xbox here for repair, and the owner assured me it would be fixed in 2-3 days. On the third day, nearing the close of business, I called for an update. When I inquired about the status, the owner was extremely rude, responding, ‘It’s not ready. What, do you expect me to call you every day or something?’

I calmly explained that while I didn’t expect daily updates, I did anticipate being informed if the repair wasn’t completed within the promised timeframe. Several more days passed, and when I asked again, the owner admitted he couldn’t provide any estimate for when the Xbox would be fixed. Throughout the week, I experienced terrible customer service–calls were ignored, I was hung up on, and I was spoken to in the most disrespectful manner.

Ultimately, I retrieved my Xbox, which had never been repaired, and took it to another business. Unfortunately, the damage done at the first establishment made it beyond repair. I strongly advise against using this business. You will regret it.”

PLEASE DO NOT USE THIS COMPANY “BEWARE OF EXCESSIVELY OVER CHARGING”
Executive TV charged us $145.00 for a Mitsubishi TV lamp (73640)that actually cost $43.99 online. I called Executive Repair to ask if they made a mistake in over charging us 3.3 times for the part. The rep responded no, that’s their retail price. My total repair charge was $348.65. Broken down $145.00 part, $125.00 for 15mins of labor, $69.99 service call & $8.70 tax. Research your repair and parts because Executive TV is a ripoff. When we called for the repair the rep fell to disclose the $125.00 labor charge because during the call we where only told we had to pay for the part and service call. THIS COMPANY DOES NOT DESERVE EVEN ONE STAR.

Called there to get a price quote and the man who answered just said hello no name of company stated or annything and I asked if this is a computer repair company. He says yes with a pause then I finally asked how much would it cost to fix a cracked laptop screen. He replied $150 and up and more for Mac Book. I waited for him to ask what type of computer I had but he didn’t. So I said well how do u determine if it’s more than $150 he mumbled something about a brother company(?). Nevertheless unprofessional right of the bat and didn’t seem interested in helping a new customer. I will definitely spend my money else where. Just disappointing