Geek Squad in College Station | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I left my iphone there for a battery replacement but the home button did not work after that and they refused to be responsible for the damage.

I left my phone there last Sunday at 12 pm for the battery replacement. When I went there to pick it up at 4 pm, they told me that the battery was replaced but the home button did not work after assembling it back and they would fix it for me because the button was working before the battery replacement. And yesterday, I went to best buy at 6pm to pick it up. They changed the tone and told me they would not fix it because there was liquid damage inside. However, the button was working perfectly and the service I requested is just battery replacement.

If there was any damage inside before the battery replacement ( and I doubt), why didn’t they let me know at the first place? why didn’t they find it out before the battery replacement? how come they didn’t notice that until they finish everything? and why did they told me they would fix it and then refused to be responsible for it?

I am reaching out to Best Buy to see what Best Buy can do. Geek Squad is certainly not good. They should not use Geek.

Brought my laptop in because the battery was drawing too much power so it short circuited itself to prevent damage (I now know this is common and can often be fixed by holding the power button for 10 seconds or pushing the battery reset pin hole on the back).

However, I was told there was no way it was my battery and that my motherboard was damaged. They immediately jumped to saying my computer needed to be completely wiped, and that it would take 8 weeks.

The geek squad members are not knowledgeable, and do not know how to run simple diagnosis tests to find a potential cause. They simply jump to the worst case scenario out of a lack of understanding of electronics.

Do not go here. Agent Kyle is terribly uneducated for this job. Sad since he’s an Aggie grad.

I took my Samsung Galaxy Tab 4 tablet to the Best Buy Geek Squad for help with a problem I was having.When I would enter my pin number it would not open. It would just return to the pin number over and over. I could not even shut it off.
I made an appointment with the Geek Squad and the service representative was able to successfully able to turn it off and back on. Then she was able to enter my pin number and it came to life.
This was a very Happy experience for me and I would return with any product that I own if need be. I will also recommend them to anyone needing help with a problem or in need of repairs.
This was a very easy and good experience for me and I am very appreciative of the Geek Squad