Geek Squad in East Norwalk | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Stay away. I normally don’t like to leave reviews. Less yet for corporations companies. But I feel responsable somehow to alert. Stay away. I brought in my Laptop to reinstall window and long story short, they erased 90% of my files and it was 3 years worth of designs and files and I told them very specifically to be careful with that information and that was signed on e original document when I left the laptop for this service. And after Many back and forwards they offered me to send it to corporation but this other company wanted me to pay out of my pocket to recover the info they lost. I had to agree afraid I lost so many hours of work (I lost in part what it wasn’t backed up in the cloud). This company returned my computer still with the missing information no one assumed responsibility for the lost information at the end and this service, that I pay for, ended up costing me so much money (they also kept my laptop for so so long I had to buy another one to keep working while I waited for this one to be returned. So, you can take your chances but I would suggest you don’t trust important information or material on this company hands.

We used Geek Squad for a second time (first time was good) and was very disappointed in the team at the Norwalk Best Buy. The woman who took the computer told me they would need 24 hours to do a diagnostic. I was forced to keep calling after not hearing from them (after calling 2x), I finally got some feedback on the computer. Each time I called I could tell the person was “annoyed” that I was wondering where my computer what at the time.

The manager got involved and while I do appreciate his efforts, the attitude of the team at this location was unprofessional. Apparently a diagnostic review is supposed to take 48-72 hours and the first woman should have never told me it was 24 hours (training issue…? Yes for sure).

Lastly, we got the computer fixed and got it back on day 6. Basic good communications could have avoided all this grief. I hope they get it right next time.

I experienced a small issue with my laptop and decided to drop by and see if they could squeeze me in instead of making an appointment the next day. The staff were friendly and agreed to take a quick look at my laptop, which I was grateful for. They told me to come back in 5 minutes but when I returned, they approached me like a new customer and seemed to have forgotten who I was and which laptop belonged to me. It eventually took another 30 minutes for them to fix my issue.
Overall, their work is good and I think it’s a smooth process if you have the time to make an appointment. Walk-ins are a little less smooth, but at least they allow it!