About Geek Squad:
Our main services are Mobile phone repair shop and we are Located at 26 Plaza Dr, Fairview Heights, IL 62208, United States
Repair Services offered :
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Address & Location:
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Reviews:
I had to go to this location (1 hour from my house) because it was the closest location that was Samsung certified at the time (end of April 2021). I had a small chip in the front and back of my galaxy. I paid 200 to get both the front and back fixed just to be extra careful & be able to use my phone to take pictures on my vacation. My phone was water resistant when I gave it to them even with the chips. My vacation got postponed due to venue cancellation (until July 31st 2021). Guess what?! My phone wasn’t water proof from wet hands and fried on the first day at the beach and now Geek quad is telling me they aren’t responsible for the repairs because my warranty expired and they apparently have a 30 day repair warranty which they weren’t clear about (“If you have any issues contact us”). The first time my phone got wet and “YOU AREN’T RESPONSIBLE!!!!” My phone is visibly fine. I haven’t dropped the phone. There isn’t a scratch or anything on it (aside from the bulge that is inside the center of the phone that they assured me wouldn’t cause me any issues) and that one of the internal test wasn’t coming back as complete for some reason. DO NOT GET YOUR PHONE FIXED HERE!
Stood in line a bit before my appt and there was only one person helping another customer. I stood at the counter and no one spoke, looked or acknowledged my presence. I decided to step away (huge mistake) from the counter to the next aisle. I looked over a minute later and another person was in line. She set her laptop on the counter and the same person helping another customer turns, greets her, and asks what her appt time was. Hmmm same exact time as mine. She sat her at the table next to her and then magically another associate stepped out from the back and helped her.
10+ years customer service experience and I can’t think of a single time I was too busy to greet the people paying my paychecks.
Nope, you won’t get my business.
Google says VCR repair. Call center says have to schedule appointment, appt. scheduled, arrive appointment and asked if I bought at Best Buy, don’t recall,then says we can’t fix and our call center sucks and wish we could fix the call center.
Up yours, Best Buy. Likely a ruse to get you into the store so they can sell you.
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