Geek Squad in Harrisonburg | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Brought in a laptop stuck on a recovery loop possibly due to a battery issue. He completely ignored my concerns about the battery and went straight into talking about using a recovery to get the data off to a new laptop. First off, the program isn’t asking for a recovery key at all. And when I checked my Microsoft account it said the were none. He didn’t address my battery concern until I brought it up again. I just couldn’t shake the feeling that either he was trying to get rid of me because I was the last appointment of the day, or like he was basically just trying to get me to buy a whole new laptop from them.

Bought a tv from best buy in 2018 with a warranty, the tv started to mess up scheduled an appointment for a repair parts were order technicians came to repair the tv and ended up making it to where the tv did not work at all. Waited on the phone with geek squad for 3hrs for them to tell me that there are no technicians available to fix my tv and that they could not replace it until they attempted to fix it which they did on the second visit to my home and blew the whole tv out. Worst customer service and training ever i give them a negative 5 stars

James Potter is the Best Technician and provides superb customer support. Did not realize it when I scheduled the Geek Squad appointment but on his day off and out of his normal area of support, James scheduled a visit to our home to correct what I thought was a very unique problem.

He deserves and has earned special recognition from Best Buy!!!