About Geek Squad:
Our main services are Mobile phone repair shop and we are Located at 7090 Market Pl Dr, Goleta, CA 93117, United States
Repair Services offered :
Trust us to deliver effective solutions at competitive prices!
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Reviews:
These tech’s at the Goleta store may know some or all of their stuff, but they
are absolutely clueless when it comes to basic customer service and communication. When the kid was able to get my drive docked.. he needed my BitLocker Key to open it up to get the data.. BUT, he failed to even reach out to me on my e-mail, text or cell # for this purpose.. As a matter of fact, he completely ignored my text messages to him.. I had to drive to Goleta to get his attention and THEN find out that he needed something from me.
Incredible ignorance.
are absolutely clueless when it comes to basic customer service and communication. When the kid was able to get my drive docked.. he needed my BitLocker Key to open it up to get the data.. BUT, he failed to even reach out to me on my e-mail, text or cell # for this purpose.. As a matter of fact, he completely ignored my text messages to him.. I had to drive to Goleta to get his attention and THEN find out that he needed something from me.
Incredible ignorance.
I heard rumors about geek squad before, and I know they might not be the best for solving all types of laptop issues like data damage or notebook inlet. However my own experience with them is pretty good, they helped me to remove stripped screws on my laptop and I believe they are the best for solving this kind of minor issues.
They lack basic customer service skill. I went there as my phone was not turning on. Without even looking at the phone they just asked me to send the phone to apple. Later found out the phone just needed a hard restart. Not trying these basic stuffs clearly show their lack of interest in providing a bare minimum service.
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