Geek Squad in Mcdonough | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Poor customer service. Called 3 times after I made 2 purchases. Said orders would be ready in approx 1 hr. Waited 12 hrs NOTHING! Called a 4x Customer agent “Andrew” said since my order was purchased with PayPal send daughter into store to locate items & take them to pickup station. They stated they would have to cancel the orders & pick up in store. So my daughter walked out empty handed. Call the store & get voice mail for a return. Hasn’t happened!!! Called again the next day still waiting for order to be filled!!!!!! VERY UPSET

Back of my iPhone 14 Pro Max is broken. Unquestionably covered under Apple Care… They’re authorized dealers but claim they can’t order parts unless they hold my phone for days. They refuse to order parts unless they keep the phone. This is 2024 – who can be without their phone for an unspecified amount of time? Did not give an option to pay up front and be refunded after the repair either… It is wild that they would expect customers to simply leave their phones for days on end while awaiting parts and repairs.

I will never return to that best buy Geek squad. The technicians there don’t know what they’re doing. They do not have the knowledge to repair an iphone. I requested them to replace my iphone battery and they returned my iphone with its battery not replaced and they stripped the screw at the bottom of my iphone. I am so very disappointed. And the technician that talked to me is rude and liar.