Geek Squad in Minneapolis | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Im a long-time BB customer and have spent thousands with them. In my opinion (and I’ve had repairs done 3x over 5yrs) Geek Squad provides overpriced and underwhelming service, lacks integrity and honesty, and I wouldn’t recommend them at all.
My laptop died and I managed to copy files/music/pics to external drives; I bought a new laptop at Best Buy and wanted them to move the files/pics/music/iTunes & library to the new laptop so everything was in one place, and to ensure executables and current versions (ie. iTunes)i were installed so everything would work correctly as before.
I asked/confirmed 6 times that they would do what I wanted–on the phone when I set up an appt, 2x with the tech, 2x again with tech’s manager, and the next day on the phone when they called to confirm the timeline for the work.
The work cost $250 and they DID NOT DO WHAT I REQUESTED–they moved files to a single larger external passport drive, ran defrag utilities to “enhance” performance, ran virus software (which wasn’t the issue AND Ive had Symantec antivirus for years), installed other antivirus software and “webroot”, both of which I said I didn’t need or want installed. At this point I didn’t have time to stay and argue, and I wasn’t comfortable leaving the laptop again, the decision to leave and write them off is on me. Shame on you Best Buy, and Geek Squad.
The work they did, I could’ve done myself. I’d recommend finding a local quality knowledgeable shop for repairs of any kind. Regardless of who you choose, be sure to ask questions and be clear about what you want done and what you expect. And my laptop hasn’t run any faster or better then before they worked on it.

We have purchased numerous (12+) Apple computers through the Best Buy in Minnetonka and purchased the Geek Squad Protection. We recently took in one of our 27″ iMacs to have worked on. We were told that the drive needed to be wiped because there was an issue with the operating system. We received all of the updates – we’ve got your computer, we’re working on your computer, your computer is done and ready for pick-up and you have a scheduled appointment. We went in signed the paperwork and walked out with our computer. Unfortunately when we got the computer back, plugged it in and turned it on. They had actually done nothing – when called they said that it is not fixable and because it is 5 years old neither Best Buy or Apple will fix it. The Geek Squad should have at least told us that the computer was not fixable and if they new that they could not repair anything 5 years old or older why did they not say so from the beginning? When asked this question they did not have an answer and hung up on us. We were looking for a reasonable explanation as to why we were not informed of their conclusion or the restrictions on the age of the equipment that they can actually work on. We did not receive one and instead of having a conversation or forwarding our call to a manager they hung up. Very disappointing – lack of communication and rudeness. We have learned our lesson and will not buy any future computers from Best Buy. Reputation for a business in invaluable – this is behavior diminishes the hard work of the organization in one fell swoop!

I bought a ring doorbell and spotlight cam pro at best buy. Dealing with the process to get it installed and then fixed (the spotlight cam pro came with a dead battery). Phone trees if done well are very helpful. The Best Buy phone trees are set up to prevent you from getting anywhere. They seem to be set up in circles. Then they hang up because you don’t have whatever bit of info they want. It’s like pulling teeth to get a live person to confirm your narrower appointment window for tomorrow (until the day before you get a 12 hour window.) This is inexcusable. If a customer asks for a person because the list of options doesn’t fit what they need, they really do need a live person. The “something else” choice doesn’t help. it hangs up on you there too,. Please fix your phone trees. They are the least customer-friendly that I’ve encountered. Best Buy is too good a company to have this process represent it.