Geek Squad in Montebello | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

The service is horrible. The entire experience was shady to say the least Jocelyn the Geek squad specializes said my laptop needed to be sent out for repair because they don’t repair those device’s there. But stated to speed up the process the computer could be diagnose for $100 charge. I rufused to pay extra since my insurance covered repairs. She continued the process to check in my device. In the product information she stated my laptop had minor scratches and scuffs. I sign off on the description since it was minor and caused by normal used. Fast forward to pick up my laptop has very visible dents from a dropped and the inside of the laptop appears damaged the Agent said that since it was stated in the intake theirs nothing they can do this is not minor an clearly looks like a dropped.

I when in to best buy with no idea of what i was doing…the customer service was unable to help me with my issue saying since i didnt buy my controller there they cant help me and i didn’t know what to do till i when to ask geek squad for some help…. Adrian help me with my issue thank goodness for him …he look up the information from my xbox controller and found that its still under warranty with Microsoft and that he well ship it out to them to get my controller fix.. I AM really happy with the service that he give meand now am just wait to get the email when my controller is ready

NEVER AGAIN! They accepted my Dell laptop to replace cracked screen over a week ago. Received multiple emails they could not repair and are sending it back. Now, I can not go back to work on 2nd I have to find another place to repair my cracked screen. The customer service on the phone I should have recorded and put up on YouTube. When I go pick up my computer, I will record for my radio show this is gonna be fun, at least my boss will see why I can not go back to work. I’m very upset and will be taking this up to corporate.