Geek Squad in New Braunfels | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Brought in a laptop for some possible water damage. Thought they would assess the computer and decide the right course of action from there. Welp, guess I shouldn’t have thought anything. The young man immediately flipped on the “I’m an expert, your a novice” attitude. Lovely to say the least. It needs to be sent out for water damge assessment which can’t be done at the store. Wow. That was easy to say. These “geeks” are wired differently. Not the first time I encountered a similar interaction. Now, my confidence is shot with the Geek Squad. But what choice do I have. Already paid for the warranty service. Send these employees to some sort of customer service training or make there job based on commission. Should have stuck with Sam’s or Costco. But, if you want to feel less than how you feel today, head on in. Good luck.

I set an appointment to have my tv looked at. I received 2 emails confirming and letting me know what to expect the day of. The technician called me the morning of my appointment to inform me of the $100 diagnostic fee that I was completely unaware of. I called the technician back to cancel the appointment and of course, no answer. So I called customer service and was told no cancellations on the day of the appointment. After talking to the rep, my appointment was cancelled. Completely disappointed with this entire experience. Luckily, it was handled and taken care of in a professional manner but the other charges I was quoted for outside of the ridiculous diagnostic fee, were outrageous.

The techs are great but the customer service with geek squad is terrible. No call no shows for appts and having to schedule multiple appointments to complete simple projects. Communication is little to none with customer service and very hard to understand because of the language barrier. This is now the third appt needed for a soundbar and two outdoor speakers that were pre-wired.