Geek Squad in Olympia | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Travis H. (T.J.) from the Geek Squad team is both Professional and Personable. He delivered exceptional customer service for us. We visited the Olympia Best Buy to purchase a new Samsung Galaxy Tablet. T.J. directed us to the best quality and best value purchase. Following our purchase, he suggested that we consider the Total Tech Support after sales support program, which we purchased. Then he applied his professional technical knowledge, skills and experience to Transfer the data from our old tablet to the new tablet. During this experience, T.J. demonstrated his natural social skills and information technology skills to offer us an enjoyable, efficient, and satisfying Customer Experience.

Two technicians were dispatched to my home today to install a dishwasher and an overhead microwave unit that I purchased from Best Buy in Olympia at the mall. They arrived exactly on time and installed both the dishwasher and the microwave in right at an hour with precision and expertise. They cleaned up their area and left just that quick. I am very glad that they sent this crew out. The only thing that was a little bit weird is that not a word was spoken to any great degree… I mean it was awkward silence the whole time they were here unless I attempted to make some sort of small talk. Not a complaint, but with my country-southern- upbringing, it just felt a little weird. LOL

I don’t even want to give them any stars. I brought my laptop in, in March, because it was hacked into. I spent several hundred dollars to have them clean and remove all malicious spyware and viruses that was put on my computer. They did nothing other than make more security issues.
Even through remote access the other day, they didn’t know how to find the 34 files harmful files that HP found. I am extremely bothered by their lack of knowledge regarding actually being able to fix any type of major problems. They might know how to put on applications or minor problems, but if you have a real threat on your computer don’t waste your time and money.